What are the responsibilities and job description for the Lab CSR position at Tribal Diagnostics Llc?
Tribal Diagnostics is searching for a full-time Customer Service Rep in Oklahoma City. The hours are Monday through Friday from 9am - 5:30pm.
Job Summary:
As a Medical Laboratory Customer Service Representative at Tribal Diagnostics, you will be the primary point of contact for our clients, including healthcare professionals, clinics, and patients. Your role will encompass a range of responsibilities aimed at delivering outstanding customer service and support.
Duties/Responsibilities
- Respond to inquiries and provide information regarding laboratory services, test results, and specimen collection procedures through phone, email, and other communication channels.
- Address and resolve customer complaints or concerns professionally and in a timely manner. Escalate complex issues to the appropriate department as needed.
- Accurately enter and process laboratory test orders, ensuring compliance with all relevant regulations and protocols.
- Maintain accurate records of customer interactions, transactions, and inquiries in our database.
- Provide information and guidance to clients and patients regarding specimen collection requirements, test preparation, and result interpretation.
- Collaborate with the laboratory team to ensure the highest standards of service and accuracy in test results.
Education and Experience:
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in customer service or a medical laboratory setting required.
Required Skills/Abilities:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of medical terminology and laboratory procedures is an advantage.
Physical Requirements:
- Ability to sit, stand, and move around the laboratory
- Ability to work at a computer
- Must be able to lift up to 50 lbs
- Exposure to various chemicals and compounds
