Transportation Customer Service Representative

Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Duties and Responsibilities:
Help manage current customer accounts.
Deal with a high volume of inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of our company that other employees look up to.

Job Requirements:
High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability
Problem solver
Ability to work in teams and open to others’ views
Show respect toward others with cultural differences
Quality decision making
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Parental leave

Shift:

• 12 hour shift
• Night shift

Work Location: In person

Salary : $45,000 - $55,000