Parkside Family Medicine Reidville Road - Referrals Specialist

Job Title: Referral Specialist
Division: Parkside Family Medicine
Department: Referrals Department
Weekly Hours: Part time or Full time
Supervision Received: Reports to Referral Coordinator, Tribe513
Posting: Internal/External | Location: Reidville Road

Position Overview:
The Referral Specialist is responsible for coordinating care for patients between external providers and organizations (e.g. other physician offices, community service agencies, and hospital/emergency facilities) and for providing high quality referrals and transitions; ensuring that all involved providers, facilities, and patients have the information and resources needed to coordinate care for the patient. Reviews clinical data to report medical necessity to insurance companies and establishes relationships and agreements among providers that lead to shared expectations for communication and care. Supports Referrals team members with shared tasks on a daily/weekly basis.

Responsibilities:

• Sends outgoing referrals and diagnostic imaging orders to specialist offices and receives incoming communication regarding those orders being processed.
• Ensures that patients are scheduled in a timely manner consistent with diagnosis and level of care needed and communicates appointment information with patient/family/caregiver.
• Follows up with specialist offices on pending referrals to gain consult notes/medical records and coordinate continuation of care with the provider as required.
• Promotes excellent relationships between our practice and outside specialty offices.
• Serves all patients, families, caregivers, external specialty offices, community, and internal team members with grace and humility.
• Promotes an authentic and transparent work environment.
• Other tasks as assigned.

Required Education & Skills:

• High school diploma or equivalent.
• Proficient in computer skills and typing.
• Proficient in Microsoft Office and electronic medical record systems.
• At least 1 year of experience working in a medical office.
• Working knowledge of medical terminology and interpreting physician progress notes/medical records.
• Exceptional communication skills with internal and external customers.
• Home internet access and computer required for remote option.

Physical Requirements:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel up to 10% of the time.
• Ability to lift up to 20 lbs.

Tribe is an Equal Opportunity Employer.