Parkside Pediatrics - Triage Admin Representative

Job Title: Triage Administrative Representative
Department: Parkside Triage
Weekly Hours: PT 20-29 hours/week (weekends and holidays required)
Supervision: Reports to Parkside Triage Admin Coordinator

Position Overview:
Responsible for transposing voice messages accurately into EClinicalWorks (EMR). Ability to multitask and toggle between multiple tasks simultaneously. Will assist with patient communication via various communication tools. Supervised by Triage Admin Coordinator.

Responsibilities:

• Checking TelMedIQ voicemails and transposing them to EClinicalWorks with superb accuracy including proper spelling and grammar.
• Completing daily administrative tasks including but not limited to assisting with Web Portal Messages, writing and sending patient letters.
• Attending team development meetings and trainings throughout the year, including quarterly team retreats.
• Other admin duties as assigned.
• Comply with all HIPAA regulations

Required Education & Certifications:

• Customer service experience preferred.
• Excellent interpersonal and communication (oral and written) skills with customer service focus required.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.

Physical Requirements:

• Ability to sit at a computer terminal for long periods of time.
• Work remotely during normal business hours designated for this position.
• A quiet/private environment to listen to voicemails
• A PC with
• At least 4GB of RAM
• 20 GB of free Hard Drive storage
• Wired Ethernet connection to internet router
• At least 10 Mbps High speed internet access
• Available port on your internet router for phone
• Ability to travel up to 10% of the time.
• If unable to work remotely due to internet or connection issues, will go to a Parkside location to finish shift or until the issue is resolved

Tribe513 is an Equal Opportunity Employer