Concierge

Summary: As a Concierge at a Relais & Châteaux, and Forbes rated property in wine country, you will serve as the primary point of contact for guests, offering tailored, exceptional service to ensure a flawless and memorable experience. Your responsibilities will include anticipating the needs and preferences of discerning clientele, arranging exclusive wine tastings, private vineyard tours, fine dining reservations, and spa experiences. By providing expert recommendations and personalized assistance, you will ensure each guest’s visit is seamless and exceeds expectations, reflecting the high standards of the property.

Essential Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Adhere to all standard operating procedures and policies, manuals and training materials, memos and verbal instruction to ensure quality control.
• Cover any position hotel-wide as needed, maintaining high service standards and quality at all times.
• Handle reservations and give recommendations for dining, spa, hotel packages/add ons, activities, wine tours, transportation, and other guest requests.
• Ensure that the property consistently meets the prestigious standards set by Relais & Châteaux and Forbes. This includes regular concierge training for staff on luxury service, attention to detail, and personalized guest experiences that align with the brand's high expectations.
• Actively oversee and monitor guest interactions to ensure they align with the expected levels of service. This includes anticipating guest needs, responding promptly and graciously to requests, and addressing any concerns with a solution-oriented approach.
• Maintain open communication with all departments and executive management through email, meetings, and other channels to ensure the hotel's needs are consistently met.
• Willingness to drive and transport guests in the company vehicle to locations such as wineries, airports, and other destinations, or to retrieve items for hotel operations as needed.
• Possess a comprehensive knowledge of local offerings in the Willamette Valley, including food, wineries, transportation, and activities, to assist guests with concierge needs. Provide high-quality recommendations and deliver exceptional, anticipatory service.
• Serve as a guest ambassador, welcoming guests for behind-the-scenes property tours. Maintain up-to-date knowledge of all property offerings to ensure guests receive an exceptional first impression.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Detail-oriented and able to meet high standards of performance.
• Ability to read and interpret a variety of documents, including standard operating procedures (SOPs), employee handbooks, training manuals, and guest feedback etc.
• Excellent time management skills.
• Strong communication skills and ability to communicate and work with a variety of people.
• Proficiency with Google Suite (Docs, Sheets, Gmail, Calendar etc.)
• Maintain exceptional guest interactions by consistently providing personalized, attentive service, anticipating guest needs, ensuring a positive and memorable experience.
• Agile and flexible; ability to adapt to various physical roles and regularly shift priorities.
• Exhibit a proactive approach by identifying potential challenges, implementing solutions ahead of time, and taking initiative to improve processes and enhance overall team performance.

Education and/or Experience

• Education Required: High School/GED preferred
• Minimum of 2-3 year related concierge experience at a luxury hotel or winery, preferably independent properties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to continuously move, regularly kneeling, bending, lifting, pushing, pulling, carrying, twisting, eye, hand motion and moving at least 50 lbs. Must also be able to stand and walk for an entire shift and perform repetitive motions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate and occasionally heavy as would be expected in a hotel environment.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 24 per week

Schedule:

• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $22