What are the responsibilities and job description for the Member Services Coordinator position at Tributary?
Get Ready To Love What You Do
People Focused Hospitality
Adventure Focused Lifestyle
About Us
More than a private club, Tributary is a purpose-driven community focused on people. Located in beautiful Driggs, Idaho, Tributary provides its members with luxury amenities and adventure activities throughout the greater Teton region. Spearheaded by our club's talent, diverse and vibrant professionals, our mission to provide industry-leading guest services begins with a fulfilling employee experience.
Summary/Objective
This position is dynamic and guest/member-centric. The primary role will be to support the operations with a variety of tasks related to guests/member needs, such as arrival, concierge, property management, special requests, cleaning, shuttling, shopping, etc. This position will also sell and organize merchandise supplies for both golf and fishing.
Essential Functions
This position has no supervisory responsibilities.
Work Environment
This position operates in both an office and outdoor setting. It will include sitting at a desk and using the phone, as well as walking or driving to locations both in and outside of the Club property. The employee may be exposed to hazards including, but are not limited to, slipping, tripping, and falls.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Sitting 75 %
Kneeling 5 %
Lifting 25 %
Climbing 5 %
Standing 25 %
Stooping 5 %
Reaching 5 %
Pushing 5 %
Bending 10 %
Pulling 5 %
Walking 25 %
Driving 10 %
Position Type/Expected Hours of Work
This is a full-time, hourly, Year - Round position. Days and hours of work are typically Friday – Tuesday from approximately 9am – 5pm. Some overtime may be requested. Schedule is subject to change, and applicants must be flexible with schedule adjustments.
Travel
Some light driving travel is expected for this position. Distance will not likely exceed 100 miles.
Required Education and Experience
Must have valid work authorization to work in the United States for I-9 form purposes.
AAP/EEO Statement
Driggs Management, Inc, or affiliate of Driggs Management, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Due to the seasonal nature of this business, you may be asked to perform duties outside of your normal job description.
People Focused Hospitality
Adventure Focused Lifestyle
About Us
More than a private club, Tributary is a purpose-driven community focused on people. Located in beautiful Driggs, Idaho, Tributary provides its members with luxury amenities and adventure activities throughout the greater Teton region. Spearheaded by our club's talent, diverse and vibrant professionals, our mission to provide industry-leading guest services begins with a fulfilling employee experience.
Summary/Objective
This position is dynamic and guest/member-centric. The primary role will be to support the operations with a variety of tasks related to guests/member needs, such as arrival, concierge, property management, special requests, cleaning, shuttling, shopping, etc. This position will also sell and organize merchandise supplies for both golf and fishing.
Essential Functions
- Answer phone requests from both guests and management in an administrative assistant fashion.
- Operate a POS system for the sale of merchandise
- Recognizing Golf and Fishing merchandise and inventory management
- Create concierge bookings and manage vendor relations.
- Develop vendor relations and manage preferred vendor list.
- Manage concierge bookings, invoices, tracking , and ensure commissions are billed.
- Delegate and fulfill property management requests that will include but are not limited to maintenance, housekeeping, shopping and shuttling requests etc.
- Deliver packages to member homes.
- Make pre-arrival calls for lodging guests.
- Arrange welcome baskets for lodging guests.
- Greet guests and/or escort them to their homes.
- Complete arrival/departure walkthroughs.
- Communicate with members regarding their arrival, departure & requests.
- Schedule and deliver vehicles for cleaning and detailing.
- Be able to speak confidently and answer questions about the area, activities offered in Teton Valley and the property.
- Attention to Detail
- Passion for Service
- Professionalism
- Integrity and Ethical Behavior
- Communication
- Teamwork
This position has no supervisory responsibilities.
Work Environment
This position operates in both an office and outdoor setting. It will include sitting at a desk and using the phone, as well as walking or driving to locations both in and outside of the Club property. The employee may be exposed to hazards including, but are not limited to, slipping, tripping, and falls.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Sitting 75 %
Kneeling 5 %
Lifting 25 %
Climbing 5 %
Standing 25 %
Stooping 5 %
Reaching 5 %
Pushing 5 %
Bending 10 %
Pulling 5 %
Walking 25 %
Driving 10 %
Position Type/Expected Hours of Work
This is a full-time, hourly, Year - Round position. Days and hours of work are typically Friday – Tuesday from approximately 9am – 5pm. Some overtime may be requested. Schedule is subject to change, and applicants must be flexible with schedule adjustments.
Travel
Some light driving travel is expected for this position. Distance will not likely exceed 100 miles.
Required Education and Experience
- Prior experience in a customer-centric, customer-facing position required.
- Administrative or hotel-related experience is preferred.
- A high school diploma or equivalent.
- Must have a valid driver’s license.
- Must be able to speak fluently in English.
Must have valid work authorization to work in the United States for I-9 form purposes.
AAP/EEO Statement
Driggs Management, Inc, or affiliate of Driggs Management, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Due to the seasonal nature of this business, you may be asked to perform duties outside of your normal job description.
