What are the responsibilities and job description for the Customer Support Representative - Bilingual position at Trico Corporation?
Summary
Join Trico’s Business Development Team as a Customer Support Representative and play a pivotal role in delivering exceptional service to our domestic and international customers. As the first point of contact for our diverse client base, your ability to adapt, communicate effectively, and provide tailored solutions will directly contribute to the team’s success.
We are looking for a bilingual professional who thrives in a dynamic environment, is eager to learn, and is passionate about helping customers succeed.
Primary Job Responsibilities
- Provide world-class support to domestic and international customers, primarily via email and occasionally by phone, including: Quoting prices, checking product availability, processing orders, and offering basic technical product support.
- Accurately enter parts and service orders into Trico’s ERP system.
- Log customer interactions in our CRM system for seamless follow-up and record-keeping.
- Collaborate with internal teams (production, shipping, accounting) to research and resolve order issues.
- Proactively prioritize and manage multiple customer requests, ensuring timely and accurate responses.
Qualifications
- A minimum of 1 year of experience providing excellent customer service or sales support.
- Fluent in English and Spanish for business communications.
- Exceptional clarity, professionalism, and attention to detail in written correspondence are vital for success.
- Experience working in manufacturing or industrial environments is highly desired.
- Must be very comfortable learning and using new computer software - such as ERP and CRM programs.
- The ability to work under pressure and balance competing tasks in a changing environment.
- Willingness to become knowledgable in Trico's product offerings and their application.
- Must demonstrate self-motivation and adaptability, with the ability to thrive in an independent, dynamic environment with a focus on delivering results without constant supervision.
About Trico
Trico's unique culture truly distinguishes us from other employers, as evidenced by our impressive track record of minimal employee turnover. Our organizational structure revolves around self-managing teams, but we function seamlessly as a unified entity, consistently delivering groundbreaking and dependable solutions that empower our customers to protect and extend the life of their industrial equipment.
Moreover, we are actively spearheading the development of cutting-edge technologies to enhance visibility into equipment performance, enabling our customers to take confident and informed actions. Our commitment to innovation extends to the integration of Artificial Intelligence (AI) into both the services we offer and the internal tools we employ, further solidifying our position at the forefront of industry advancement.
We Offer
In addition to offering trust, stability, transparency, and respect to our employees, it's a fun and casual work environment where every employee can contribute and grow their talents. Additional benefits include:
- Personal Growth - Tuition Reimbursement, Professional Association memberships, paid training, personalized career development projects and opportunities
- Flexible Time Off - PTO available upon hire, PTO carryover from year to year, 10 paid Holidays, other leave policies available
- Perks - Casual dress, Trico branded clothing, formal and informal social events, community improvement projects, too many others to list
- Standard benefit programs - 3% company contribution to 401k, Medical, Dental/vision, Life, Disability, and Long-Term Care insurance, contribution to Health Savings Account, Employee Assistance Plan
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Briefly describe why you are interested in this position.
- Trico offers an outstanding company culture, work environment, and benefits (earn PTO right away!). If you have any questions you would like answered about us, please list them below.
Ability to Commute:
- Pewaukee, WI 53072 (Preferred)
Work Location: In person
Salary : $25