What are the responsibilities and job description for the Member Account Representative I position at Trico Electric Cooperative, Inc.?
Join us in building a better future for our community!
Hourly Wage: $28.14 - $29.62
POSTING PERIOD:
Monday March 3rd - Tuesday March 18th
Join our dynamic team in a high-performance, customer-focused environment as a Member Account Representative I. You will play a pivotal role in addressing member inquiries, managing account requests, and ensuring exceptional service delivery in a call center setting. If you're passionate about customer service and thrive in a collaborative team environment, this role is for you.
Key Responsibilities:
- Process and maintain member records including residential service applications, program requests, and agency referrals.
- Collaborate with Member Services Field Technicians to schedule and complete service orders.
- Investigate billing errors, coordinate with Information Processing for corrections, and report findings to the Supervisor.
- Handle Live Chats and incoming emails directed to Member Accounts.
- Meet daily call center standards including call volume, response time, and resolution efficiency.
- Perform other operational duties as assigned.
For additional details view the link -Member Account Representative I
Why work at Trico
Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 50,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona. Trico is dedicated to making a difference in the communities we serve by providing our Members cost-effective and sustainable energy solutions. In our pursuit of excellence, Trico seeks innovative ways to enhance utility services, ensuring they align with the dynamic needs of our communities. We understand the importance of staying ahead of the curve and are dedicated to exploring cutting-edge solutions that redefine the provision of critical resources. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico’s Core Values of: Service, Dependability, Innovation, and Integrity.
Employee Benefits
Trico’s success is rooted in our employees’ talent, well-being, health, and safety. As an electric cooperative and utility, our role in the community is vital, and we recognize the value of a high-achieving and diverse workforce to serve our Members.
We offer a comprehensive benefits package to meet the needs of our employees and their families and enhance their well-being. We recognize that to effectively serve our Members and the communities in which we live, our employees must feel engaged, supported, and valued. In addition to competitive pay, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Medical, vision, dental, and life insurance
- MTO/Catastrophic Leave
- 88 hours of Holiday pay
- Wellness programs (including access to a recreation and fitness facility)
- Tuition assistance for both undergraduate and graduate programs
Equal Opportunity Employer Statement
At Trico, we are committed to a diverse and inclusive work environment. Together, we create an inclusive workplace where we hold ourselves and each other accountable to demonstrate our values and principles, where our employees are empowered to be the best they can be. Our diversity and inclusion efforts strengthen Trico’s workforce, produces strong strategic decisions, and help us deliver reliable service to our members. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law.
Salary : $28 - $30
