Guest Service Representative - Nights - Urbana IL

Guest Service Representative 

Report To: Campus Director                      

FLSA Status:  Non-Exempt 

The Company:

Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry.  Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge and professionalism desired by leading companies in the industry.

Summary:

Receive calls from prospective students, clients and direct the calls accordingly.  Ensure high customer service standards and positively influence and motivate the students.  Perform administrative functions.  Abide by the school, state, and federal policies.  

 
 Responsibilities:

• Prepare work area and maintain master client file.
• Ensure adequate supplies are available at the front desk.
• Greet clients and schedule their services, suggesting add on services.
• Deliver superior customer service to each client.
• Resolve client situations within company standards.
• Handle all transactions for clients – Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
• Assist with and sell retail products.
• Clean work area regularly each day.
• Actively participate in sales promotions.
• Close out and balance the cash drawer after each shift.  
• Responsible for cash drawer accuracy.
• Ensure the new client card is filled out correctly and that each client understands that “All services are performed by students under the supervision of licensed Teachers”.
• Dust and re-stock retail shelves.
• Maintain an accurate client system data base.
• Comply with all state, federal, and campus policies.
• Assist with special projects.

Knowledge, Skills, and Abilities:

• Superior Customer Service Skills, consistent communication skills
• Team Player
• Cash Handling
• Detail Oriented, Computer skills
• Good organizational skill