Help Desk Technician

Summary

We are seeking a Help Desk Technician to manage tablets, Android devices, and Active Directory Groups; administer Microsoft Exchange mailboxes; and troubleshoot PC issues in a fast-paced environment.

Responsibilities

• Collaborate in a fast-paced team environment, providing excellent phone support.
• Image devices for new and current employees.
• Set-up hardware including monitors and docking stations.
• Provide Tablet/Mobile support.
• Provide support for Microsoft Office (especially Excel).
• Manage Active Directory group memberships.
• Administer Microsoft Exchange.
• Troubleshoot workstation issues with administrative rights.
• Handle around 70 tickets per day using ServiceDesk Plus.
  
  

Requirements

• Experience with the following:
• Managing tablets and Android devices;
• Administering Active Directory permissions;
• Administering Microsoft Exchange mailboxes;
• Using ServiceDesk Plus.
• Ability to move around within the office area.
  
  

Preferred

• Experience using Zoho/ManageEngine for remote computer management.
• Experience setting-up new employees with Windows 10 and endpoint hardware.
  
  

This is an onsite 6 month Contract-for-Hire position with our St. Cloud, MN client. Benefits include health, dental, and vision insurance; a 401(k) retirement savings plan effective on the first of the month following 60 days of employment. Additionally, our client will also provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. H1-B Visa sponsorship is not available for this position. No third-parties, please.