What are the responsibilities and job description for the Service Desk Analyst position at TriCom Technical Services?
Summary
Our client is seeking a Service Desk Analyst to serve as the first contact for customers who need technical assistance via phone or email.
Responsibilities
Our client is seeking a Service Desk Analyst to serve as the first contact for customers who need technical assistance via phone or email.
Responsibilities
- Respond to customer issues via phone, email, in-person, and chat.
- Follow-up with customers to ensure issues are resolved.
- 2 years Help Desk experience.
- Experience with O365.
- Dependability, reliability.
- Common sense, logical.
