Workstation Support Technician

Summary

The Workstation Support Technician will maintain and support computer workstations, provide technical assistance to end users, resolve hardware/software issues, and contribute to overall IT efficiency.

Responsibilities

• Install, configure, and maintain hardware and software on user devices.
• Provide technical support in-person, remotely, or via phone/email.
• Troubleshoot and resolve hardware, software, network, and printer issues.
• Set-up new workstations including user accounts and applications.
• Prioritize support tickets based on urgency and business impact.
• Maintain an accurate inventory of hardware and user support records.
• Educate users on basic troubleshooting techniques and best practices.
• Contribute to documentation for technical procedures.
• Stay current with technology trends and best practices.
• May support additional systems including A/V equipment and ruggedized laptops.
  
  

Requirements

• High school diploma.
• Minimum 2 years of experience in technical/workstation support.
• Proficient with Windows OS, Office applications, DNS, Active Directory, and VPNs.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple tasks in a dynamic environment.
• Valid driver’s license required.
• Strong soft skills: team fit, user communication, and patience.
• Ability to lift up to 70 lbs.
• Comfortable with physical tasks including bending, kneeling, and reaching.
• Ability to work primarily on-site with possible remote work sometimes.
• Occasional after-hours/weekend work may be required.
• Ability to travel between locations using a company-provided vehicle.
  
  

Preferred

• Relevant certifications (e.g., CompTIA A , Microsoft).
• Associate's or Bachelor's degree.
  
  

This is a 9-month Contract opportunity with the potential to convert with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.