Desktop Support Administrator

A Career with a Proven Controls Engineering Team!

TriCore is a US-based company established in 1991, serving the food, beverage, and life science industries. Although process automation lies at the heart of our company, we offer our clients a full spectrum of services including Network and Electrical Engineering, Visualization software development, business intelligence solutions, process startup and commissioning, calibration services, along with our TriCore 24/7 support.

Summary

The Desktop Support Administrator is primarily responsible for performing Level 1 help desk activities in support of TriCore employees in their use of company laptops, software, and other company IT assets, e.g., printers, Wi-Fi and networks, conference room equipment, and other issued peripherals. These activities involve working with other employees either in-person at the office, or remotely via Teams, phone, and remote system connection tools. The Desktop Support Administrator also assists with IT asset management, preparing equipment for new employees, recovering equipment from exiting employees, coordinating repairs as needed, and other related tasks.

Essential Duties & Responsibilities

• Provide Level 1 IT support for TriCore employees via an issue ticketing system and other platforms as directed
• Troubleshoot and resolve user IT issues and requests, both in-person and remotely
• Maintain and resolve issues with common-use IT equipment (printers, TVs, conference room technology, etc.)
• Prepare IT equipment for deployment to new employees and assist with new employee IT onboarding tasks. Recover and inventory equipment from exiting employees
• Assist with IT asset management, including equipment tracking, deployment, recovery, exchange, and repairs.
• Maintain and enhance IT-related documentation for resolving common issues and standard procedures

Qualifications

To qualify for this position, an individual must be able to perform each of the primary duties and responsibilities and meet educational and experience requirements. The individual must have strong communication and people skills and be capable of interacting professionally with others having varying levels of technological knowledge. The individual must be able to self-manage and balance time between project work, support issues, and daily operations tasks. The individual must be able to work both as a team member and independently as the situation requires and provide constructive input in meetings with users and team members throughout the system development lifecycle.

Associate degree or equivalent in an IT Support-related program is preferred; or 1 years of experience working in a business environment performing an IT support role. Hands-on experience using and troubleshooting Windows 10/11 and Microsoft Office 365, including Teams, is required, along with an ability to perform basic troubleshooting of hardware, software, and network connectivity.

Training/Skills/Abilities

• Strong knowledge of Windows 10 and 11 operating systems, as well as Microsoft 365 (Office)
• Solid understanding of Microsoft Outlook and Teams platforms
• Experience with basic networking (Wi-Fi setup, Wi-Fi and wired connection troubleshooting, etc.)
• Strong ability to troubleshoot laptop and software issues, even when facing unfamiliar issues
• Familiarity with Microsoft Active Directory, particularly groups and group members
• High attention to detail and ability to relate actions with potential downstream impacts
• Exceptional communication skills, both written and verbal
• Excellent time management and organizational skills

In-office requirement of 4 days per week located in Racine, WI.