What are the responsibilities and job description for the Global Security Operations Center / Central Station Operator position at TriCorps Security?
Overview
At TriCorps, we truly care about our employees. When you join our team, you become a part of our family. In an industry notorious for mergers and acquisitions, which means instability for employees and clients, TriCorps has broken the mold. For over twenty years, TriCorps has remained privately held and operated by the same ownership and management. Unlike most security firms, Our operational leadership knows what it looks like to stand a post, because we've done it. We strive every day to make sure our personnel have the best experience as TriCorps employees.
TriCorps offers medical, vision, dental, and life insurance to employees, along with impressive employee assistance programs. We can offer full-time positions and also the flexibility of part-time schedules.
Job Skills / Requirements
Monitor video and alarm signals and respond to alarms using the information provided on instruction screens.
Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
Needs the ability to remain calm and speak clearly to customers.
Properly documents all responses for the alarm within the alarm monitoring software.
Other duties to be assigned as needed.
REQUIREMENTS
Fluent in English additional language a plus
Excellent verbal and written communications skills are a must.
Knowledge of basic computer functions including Microsoft Windows and associated programs.
Ability to type 20 WPM minimum.
Candidates must possess strong organizational skills, ability to multi-task and be detail oriented.
Excellent communication and customer service skills.
Reliable work ethic.
Ability to complete tasks in a timely manner.
Needs the ability to prioritize.
Needs the ability to work independently or as a team member.
Must have the flexibility to work weekends or other shifts.
Call center or central station experience is preferred, but not required.
Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
Needs the ability to remain calm and speak clearly to customers.
Properly documents all responses for the alarm within the alarm monitoring software.
Other duties to be assigned as needed.
REQUIREMENTS
Fluent in English additional language a plus
Excellent verbal and written communications skills are a must.
Knowledge of basic computer functions including Microsoft Windows and associated programs.
Ability to type 20 WPM minimum.
Candidates must possess strong organizational skills, ability to multi-task and be detail oriented.
Excellent communication and customer service skills.
Reliable work ethic.
Ability to complete tasks in a timely manner.
Needs the ability to prioritize.
Needs the ability to work independently or as a team member.
Must have the flexibility to work weekends or other shifts.
Call center or central station experience is preferred, but not required.
Education Requirements (Any)
High School Diploma or Equivalent
Additional Information / Benefits
This position is full time, cover the overnight shift from 11pm - 7am.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan
