What are the responsibilities and job description for the Senior Network Services Engineer position at Trident Consulting Inc.?
Job Details
Trident Consulting is seeking a " Senior Network Services Engineer " for one of our clients in " Dallas, TX
Role : Senior Network Services Engineer
Locations: Dallas, TX hybrid Looking for local candidate
Job type: fulltime
The Opportunity:
Exciting opportunity for an experienced Senior Network Services Engineer to join our Managed Services team. In this role, you will provide 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
This is a hybrid role for candidates to be based in the Dallas, TX area.
What you will do:
- Network monitoring and utilization reporting
- Create tickets using ticketing procedures and follow escalation procedures
- Handle direct customer calls and raise tickets
- Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it s not a false positive)
- Collect vital stats on each device (differs by device) and provide reporting
- Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
- Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
- Ticket follow up
- Resolve escalated issues from Level 1 Engineers
- Troubleshoot complex LAN/WAN issues
- Diagnose issues on routers/switches/gateways/firewalls etc.
- Perform Logical Moves, Adds and Changes for IPT devices
- Coordinate with ISPs and vendors on bandwidth and hardware issues
- Perform upgrades and maintenance of network devices
- Escalate to Senior engineers
- To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts
Who you are:
- Bachelor s Degree in related field
- Must have at least 8 years of experience in network monitoring and support experience
- Cisco/TCP/IP knowledge and advanced knowledge of routing, switching and troubleshooting
- CCIE is required
- Palo Alto, Riverbed experience
- Experience with Servers, routers, switches, hubs, firewalls and networking equipment
- Experience with MPLS, Frame Relay, T1, and DSL
- Experience with Windows 2003/2008 and Internet troubleshooting skills
- Understanding of Virtual Private Networks
- Previous Experience working in a Network Operations Center is strongly desired.
- Experience with Computer Associate's Spectrum and/or HP OpenView or other enterprise management systems is desired.
- Communication Skills
- Team work ability
- Task oriented
- Wireless Networking
- Replication
- Connectivity (T1, DS3, MPLS, DSL, BGP)
- Must be available to work weeknights and weekends with minimal supervision
- Must have strong communication skills, technical writing skills, and a strong sense of responsibility.
- Remain vigilant while continuing to maintain and enhance the overall security of ECI and the client s receiving our services.
- Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on
About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022
