What are the responsibilities and job description for the Communications Specialist position at Trident Consulting?
Trident Consulting is looking for a "Communications Specialist - Remote" for one of our clients.
Job id: Communications Specialist - Remote
Job Type: Contract (Only W2)
This position is 100% remote and will require 2 rounds of interviews.
- Job Seekers must meet the minimum requirements outlined. Use the comments section on the Job Seeker profile to document how each meet or exceed these requirements:
Minimum Requirements:
- Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures.
- Ability to analyze logs, dashboards, and monitoring tools to diagnose and resolve issues efficiently.
- Strong documentation, trend analysis, and incident tracking abilities.
Desired Skills:
- Proactive and results-driven mindset with strong communication and leadership skills.
- Hands-on experience with incident management tools like JIRA, PagerDuty, and ServiceNow.
Additional role, initiative and group information:
- Ability to engage effectively with engineering, product, and leadership teams, ensuring smooth escalation and de-escalation of incidents.
- Familiarity with observability platforms such as Splunk, Service Now, JIRA, or Grafana (a plus).
- Attend postmortems and RCA meetings, ensuring thorough documentation and follow-up. Ensure RCA insights drive actionable engineering improvements, such as enhanced monitoring, automation, and code optimizations.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Serve as the primary incident point of contact, ensuring structured and transparent communication with technical and business stakeholders.
- Work closely with engineers, development teams, and service owners to prevent recurring issues.
- Collaborate with developers, service owners, engineers, and Incident Command to uncover and document root causes of production failures.
About Trident: Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area.
