Security Officer Day Shift - Commercial - 95041

Schedule

• Full time
• Swing Shift
• Retail Locations
• Total = 40 hours per week

Location

Secured retail commercial buildings in Cupertino, CA

Company Benefits

• Medical, Dental & Vision Insurance
• Retirement plan

TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

A TRIDENT Security Specialist is usually the first impression and point of contact for our clients and a public representation of the TRIDENT brand and what we stand for. Professionalism and a Customer centric approach while maintaining safety and security is critical to the success of this role. TRIDENT’s ability to meet its commitments to both clients and employees is directly affected by how well you perform your duties.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer’s operational and technical goals

Demonstrating TRIDENT’s values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. We are seeking exceptional, customer service oriented, self-motivated officers who are driven to make a difference. The ideal officer will have an extraordinary work ethic, a willingness to hold others accountable, a desire to be part of a growing team, and the ability to connect with a diverse group of employees, customers, and visitors. These tasks listed below provide a basic guide of your daily duties.

Essential Duties/Tasks:

• Work with a team of other security specialists in a retail store environment ensuring customer and employee safety.
• Patrol assigned post on foot to maintain visibility, observe, and report unusual activity.
• Investigate and report maintenance and safety conditions which might endanger the client, its associates, or public safety.
• Maintain all daily assigned equipment in functional and presentable condition.
• Respond to all requests for assistance relayed by Supervisor or client; complete various company or client assignments as required.
• Investigate security related accidents/incidents, interview witnesses, complaints, and victims; gather physical evidence and preserve it for future use.
• Investigate and report fires, evacuations, hazardous situations/other facility related events, and provide backup for client personnel.
• Crowd control and assisting public safety or other officials during these processes; maintain control at traffic accidents, assist victims, and investigate causes.
• Ensure that all employees on client property have a proper client issued identification.
• Ensure that the client, its associates, and retail sales personnel are provided with a safe and professional work environment.
• Write reports upon request.
• De-escalate and/or escort disruptive patrons from client properties.
• Conduct parking enforcement duties, to include, issuing parking notices, facilitate towing of vehicles, de-escalating parking disputes, and coordinating with law enforcement.
• Proactively greet and assist customers and employees.
• Uniform attire and grooming standards must be always maintained while in uniform.
• Remain calm and provide direction to other employees during critical incidents.
• Assist client employees, customers, and visitors with questions, directions, and general inquiries.
• Respond to medical emergencies and provide basic first aid, CPR, and AED as certified.
• Conduct exterior door checks to ensure doors, and gates are secure and functioning properly.
• Conduct exterior building checks for glass breaks, maintenance issues or hazards.
• Conduct Mobile Patrols at client campuses throughout the Santa Clara Valley
• Conduct regular inspection of all necessary equipment (including radios, bikes, and vehicles) and accessories to ensure operational condition.
• Work with other client employees at special events.
• Participate in daily briefings to receive updated information in preparation of shift.
• Observe and escalate situations involving suspicious persons or situations.
• Any other duties as assigned by Trident.

Required Education and Experience:

• High School Diploma or equivalent.
• Previous security experience preferred.

Required License/Certification:

• Must possess a valid/current California Driver’s License.
• Must possess a valid/current BSIS guard card.

Skills & Abilities:

• Self-Control: This role requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance: This role requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Persistence: This role requires persistence in the face of obstacles.
• Initiative: This role requires a willingness to take on responsibilities and solve challenges.
• Dependability:  This role requires being reliable, responsible, dependable in fulfilling obligations, and excellent time management.
• Critical Thinking: This role requires the ability to think clearly and rationally given a set of facts and being an active learner.
• Team Player: This role requires enthusiasm and a positive attitude to deliver a high level of customer service.
• Interpersonal Skills: This role requires the ability to effectively communicate and interact with others at all levels.

Working Environments/Physical Requirements:

• You may be required to drive a company vehicle between sites.
• You will be required to work at multiple retail locations.
• This is a physical job that requires the ability to work in different environments and terrains, as well as frequent travel between client buildings and/or campuses.
• You are required to work inside and outside, regardless of weather conditions.
• You are required to sit, stand, and walk for long periods of time.
• Flexibility and willingness to work weekends and holidays, and overtime, when needed.

Reporting Structure & Classification:

• The Retail Specialist is a full-time hourly non-exempt position that reports directly to the APVC Retail Security Supervisor.

Compensation:

• $25/hr ($26/hr after successful 90-day performance appraisal)

Salary : $25 - $26