What are the responsibilities and job description for the ServiceNow Developer position at TridentCare?
ROLE :
The ServiceNow Developer is a full-time position reporting to the Director of IT Infrastructure and Operations. The incumbent will be able to adapt to organizational needs, and to support the implementation of the ServiceNow roadmap. The ServiceNow Developer will collaborate with a diverse workforce and be able to communicate effectively in obtaining and synthesizing requirements from various stakeholders, while working with a broad, cross functional team to build upon the existing ServiceNow foundation. This person will be able to create configurations, conduct code review, and provide remediation steps for one or more of a variety of areas including, but not limited to ITSM, ITBM, ITOM, and HRSD in addition to daily administration of the platform. This role requires strong problem solving and troubleshooting skills, and someone who is a team player with excellent oral and written communication skills.
TASKS AND RESPONSIBILITIES :
- Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows
- Create and customize reports, homepages, and dashboards in ServiceNow
- Create and configure Business Rules, UI Policies, UI Actions and Scripts
- Identify problems and areas for improvement, research solutions, reconfigure or recode the system to improve system functionality
- Driving Continual Service Improvement by leveraging the ServiceNow platform to its full capacity
- Develop custom applications on the NOW platform to meet varying business needs to drive efficiency in operations
- Support development in Agile framework
- Support requirements discussions with various stakeholders and third-party contributors
- Provide subject matter expertise for ServiceNow to the enterprise
- Work directly with end users to resolve support issues within ServiceNow
REQUIRED SKILLS :
This position requires someone who is outgoing, values a positive customer experience, has excellent communications skills, and enjoys working in a team environment. Must have 2 - 3 years of experience developing in the ServiceNow platform. Must have practical IT experience with ticketing and queue management. A solid background in accounting practices and ability to understand complex financial coding is helpful. Strong experience in troubleshooting and root cause analysis. Must have strong research and problem-solving abilities. Must have excellent communication skills, both verbal and written. Additional skills include but not limited to :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
