What are the responsibilities and job description for the Network Technician position at Tridvalidation?
Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install, configure, maintain and upgrade PC software.
- Tier 1 Networking and troubleshooting as well as support
Job Type: Contract
Application Question(s):
- Are you local to Colorado?
Work Location: In person
