Job Description
Job Description
TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer who is in Toledo, OH
Overall Purpose
The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.
May Report to
Resident Engineering Director and Resident Engineer Manager
ResponsibilitiesClient Relationship & Business development
Build strong, professional relationships with customers at the plant level.Act as the customer's representative, addressing production issues and building credibility through commitments.Maintain open communication between Intervention Site and the contracted customer.Provide regular updates on claim status and seek customer feedback.Monitor competitor activities and report to the TRIGO Resident Engineering Manager.Represent the contracted partner's interests and participate in customer meetings as needed.Operations
Coordinate on-site repairs / sorting with client approval.Analyze and resolve Site issues, informing plants for corrective action.Regularly audit customer product handling.Support prototypes, pre-serial builds, trials, launches, and engineering changes.Organization & M anagement
Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.Technical
Ensure customer satisfaction through technical support and quality issue resolution.Stay updated on technical, quality, and business topics through regular training and meetings.Address customer technical requirements and provide support.Suggest improvements to both Intervention Site and contracted customer.Other
Any other duties as assignedKnowledge, skills, abilities
Hard skills
Values & attitudes
Working familiarity of Intervention Site quality systems, including TS-16949 requirementsProblem-solving abilityRegular and predictable attendanceAbility to be / work on call as neededBuild strong interpersonal relationships.Handle pressure and ambiguity effectively.Take on new challenges and responsibilities.Self-motivated and proactive.Demonstrate integrity and represent the company well.Build long-term, mutually beneficial client relationships.Honest, committed, and trustworthy.Strong communication, problem-solving, and customer relationship skills.Work experience
Overall recommendations
Excellent Communication Skills, Both Written and VerbalStrong in process and process controlsIdentify and implements Standardized WorkStrong background in Root Cause Analysis and Corrective Action reportingExperience in Read Across functionProcess and Product audits experienceShipping and Receiving knowledgeStrong personality able to give direction and lead teamsSequencing and of automotive parts (preferred)Tier 1 experience (preferred)Education backgroundPreferred : Engineering degree or equivalent relevant experience
Job Posted by ApplicantPro
