Service Advisor

Location: Crossville, TN
Type of Employment: Full Time

Primary Objective:

Seeking a detail-oriented Service Writer to join our team. The ideal candidate will have a strong understanding of turf and agriculture equipment, with the ability to coordinate service repairs, communicate effectively with both customers and technicians, and ensure an efficient service workflow. This role requires excellent organizational skills and a commitment to delivering exceptional customer service to support the performance and reliability of John Deere equipment.

Major Scope & Function:

• Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
• Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
• Handle all warranty claims including computation of charges, submissions and follow-up
• Maintain the service library with information that is current. File bulletins, manuals, video tapes, etc. under the supervision of the service manager
• Handle all service department filings and records
• Update customer profiles using equipment hours or other information from the customer work orders
• Maintain service accessory and supplies inventory and prepare replacement orders for the service manger’s approval
• Collect monies from customers before equipment is released
• Complete other duties as assigned by supervisor
• Assists technicians in the procurement process

Education, Knowledge & Experience:

• Thorough knowledge of service department accounting
• High School Diploma or GED equivalent
• Knowledge of office procedures.
• Ability to work varying shifts, weekends and holidays.
• Ability to work in a team environment
• General understanding of mechanical/technical terms
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

Benefits

TriGreen Equipment offers a excellent benefit package that includes BC/BS health insurance, Guardian dental and vision, 401K retirement plan with company match, paid holidays, vacation and more!

This position requires successful completion of pre-employment testing, including a drug screen.