What are the responsibilities and job description for the Service Desk Analyst position at Trigyn Technologies, Inc.?
Job Details
Trigyn's direct government client has an immediate need for a Service Desk Analyst in Manhattan, NY. The details of the opportunity are below.
Description:
Service Desk Analyst provide technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to ITIL based ITSM processes.
Daily Tasks:
? Provide comprehensive IT technical support to user.
? Maintain accurate call information in system
? Escalate more complex customer technical issues
? Log, categorize and prioritize user tickets
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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