What are the responsibilities and job description for the Blood Specimen Collector position at TriHealth?
We are seeking a skilled Phlebotomist to join our team at TriHealth. In this role, you will play a vital part in ensuring the highest quality specimens for diagnostic testing. Your responsibilities will include performing EKGs on outpatients, handling customer inquiries, and ensuring compliance with CLIA, TJC, and CAP guidelines.
You will serve as a key liaison for our laboratory, making a difference every day by accurately processing physician orders and entering data into our LIS/HIS systems. To be successful in this role, you will need a high school degree or GED, phlebotomy certification, and 1-2 years of experience in Phlebotomy.
Key Responsibilities:
- Serve as a liaison for a wide variety of laboratory customers.
- Procure quality specimens from patients across different age groups for diagnostic testing.
- Perform EKGs on outpatients as needed.
- Make and receive telephone calls to/from customers, gather data required for service and billing, answer questions, and resolve issues.
- Complete documentation to meet OIG compliance guidelines, including accurate interpretation and transcription of physician orders and LIS/HIS order entry.
- Receive incoming specimens, enter patient demographics and test orders using LIS/HIS systems, label specimens, and distribute them to the appropriate lab departments for testing.
Working Conditions:
- Climbing: Occasionally
- Concentrating: Consistently
- Continuous Learning: Frequently
- Hearing (Conversation): Consistently
- Hearing (Other Sounds): Consistently
- Interpersonal Communication: Consistently
- Kneeling: Occasionally
- Lifting <10 Lbs: Consistently
- Lifting 50 Lbs: Rarely
- Lifting 11-50 Lbs: Frequently
- Pulling: Occasionally
- Pushing: Occasionally
- Reaching: Consistently
- Reading: Consistently
- Sitting: Consistently
- Standing: Consistently
- Stooping: Occasionally
- Talking: Consistently
- Thinking/Reasoning: Consistently
- Use of Hands: Consistently
- Color Vision: Consistently
- Visual Acuity (Far): Consistently
- Visual Acuity (Near): Consistently
- Walking: Consistently
TriHealth SERVE Standards and ALWAYS Behaviors:
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
• Welcome everyone by making eye contact, greeting with a smile, and saying 'hello'
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone's opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste
• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members and the community
