What are the responsibilities and job description for the Financial Compliance Counselor position at TriHealth?
Job Description
Job Overview:The Financial Compliance Counselor is responsible for providing patients with a positive financial experience by helping patients navigate & understand insurance benefits and out-of-pocket responsibility. Creates complex financial estimates accurately and efficiently for patients shopping for healthcare services and for services scheduled at a TriHealth hospital facility, ambulatory site or provider offices; estimates can also include providers for which we do not bill for, adding to the challenge. Coordinating financial clearance with insurance companies, providers and patients in an inbound/outbound call center setting. Make outreach calls to provide education to patients on insurance benefits, financial responsibility and financial assistance options, with a special focus on Out of Network plans. Ensures compliance with guidelines set by government programs and TriHealth policies, such as the federal regulations Price Transparency and the No Surprises Act.
Job Requirements:
High School Degree or GED
General Studies
Ability to operate multiple computer applications
Excellent verbal and written skills
Effective problem solving and critical thinking skills Customer service experience
3-4 years customer service experience
1-2 years of Clerical, Healthcare, Finance, and/or insurance industry
Job Responsibilities:
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Frequently
Lifting
Job Info
Job Identification: 300592
Job Category: Professional/Technical
Posting Date: 2025-02-17T14:00:03 00:00
Job Schedule: Full time
Locations: 4600 Wesley Ave NORWOOD OH 45212 US
Regular or Temporary: NA
