Job Description
Job Overview :
This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; and filing and preparing charts. Additionally, this role includes check-out functions such as reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may also require this position to complete charge / receipt entry and charge-receipt summaries for all office-related services.
Location : 8020 Liberty Way, West Chester, OH 45069
Work Hours :
- Full-time, 80 hours bi-weekly
- Day shift
Job Requirements :
High School DegreeEquivalent experience accepted in lieu of degree3-4 years of experience in a related fieldJob Responsibilities :
Answer, handle, and screen incoming telephone callsGreet and register patientsFile and prepare chartsPerform check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation dutiesComplete charge / receipt entry and charge-receipt summaries for all office-related services (as required by some locations)Working Conditions :
Climbing : RarelyHearing (Conversation) : ConsistentlyHearing (Other Sounds) : FrequentlyInterpersonal Communication : FrequentlyKneeling : OccasionallyLifting (Lifting (50 lbs) : RarelyLifting (Pulling : RarelyPushing : OccasionallyReaching : RarelyReading : FrequentlySitting : ConsistentlyStanding : RarelyStooping : OccasionallyTalking : ConsistentlyThinking / Reasoning : OccasionallyUse of Hands : ConsistentlyColor Vision : OccasionallyVisual Acuity (Far) : FrequentlyVisual Acuity (Near) : ConsistentlyWalking : FrequentlyTriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following :
Serve : ALWAYS...
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"Acknowledge when patients / guests are lost and escort them to their destination or find someone who can assistRefrain from using cell phones for personal reasons in public spaces or patient care areasExcel : ALWAYS...
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been metOffer patients and guests priority when waiting (lines, elevators)Work on improving quality, safety, and serviceRespect : ALWAYS...
Respect cultural and spiritual differences and honor individual preferences.Respect everyone's opinion and contribution, regardless of title / role.Speak positively about my team members and other departments in front of patients and guests.Value : ALWAYS...
Value the time of others by striving to be on time, prepared and actively participating.Pick up trash, ensuring the physical environment is clean and safe.Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.Engage : ALWAYS...
Acknowledge wins and frequently thank team members and others for contributions.Show courtesy and compassion with customers, team members and the community
