What are the responsibilities and job description for the Navigation Center Coordinator- Hospice of Cincinnati Blue Ash position at TriHealth?
Job Description
Shift 8am to 4 : 30 pm or 9a-530p, Holidays - Rotate (pay 1.5x / hr), Weekends - Every 4th weekend : 8 : 30 am to 5 pm ($1 / hr differential); EPIC experience preferred : MS Office Suite experience needed.
Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient / family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution.
Job Requirements :
High School Degree or GED
Computer proficiency in MS Office
EPIC typing proficiency
Medical terminology
Excellent verbal and written communication
Customer service
Negotiations skills
Independent thinker
1-2 years experience Customer Service
Job Responsibilities :
Other job-related information :
Working Conditions :
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing : Conversation - Consistently
Hearing : Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting
Lifting 50 Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Occasionally
Stooping - Rarely
Talking - Consistently
Thinking / Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity : Far - Consistently
Visual Acuity : Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following :
Serve : ALWAYS...
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients / guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel : ALWAYS...
Respect : ALWAYS...
Value : ALWAYS...
Engage : ALWAYS...
About Us
Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.
Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!
About the Team
Nurses are at the heart of patient care, and we are proud to have such amazing nurses here at TriHealth. As the region's leading health system, we are focused on consistency in the patient experience and standardizing nursing care across the system with proven best practices. We aim to continue leading research supporting the evolution of nursing care, especially as TriHealth works to adapt the population health model system-wide.
In order to lead these changes, TriHealth must invest in our nurses, which is why we provide multiple opportunities for nurses to achieve their professional development goals through tuition reimbursement programs, specialty certifications and several other continuing education opportunities. Our registered nurses support TriHealth in many different aspects of nursing, including patient care, care coordination, education and management.
If you're interested in joining our world-class nursing team, you can see all current nursing opportunities here on TriHealth.com.
I am honored to lead our TriHealth nursing team, and welcome you to join us!
