What are the responsibilities and job description for the Patient Catering Associate Optional position at TriHealth?
Job Description
This position is at Good Samaritan Hospital, Clifton: has a variation of shifts including scheduled weekends and rotating holidays. Team member will be scheduled every weekend. Weekend A 7a-330p weekend B 7a-12p along with 3 scheduled 3p-7p shifts throughout the week
This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in- between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline . This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc.
This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit
The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided.
Job Requirements
High School Degree
Able to read and perform basic math calculations, reading and writing skills
1-2 years experience in a related field
Job Responsibilities
Other Job-Related Information
Working Conditions
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50 Lbs - Occasionally
Lifting 11-50 Lbs - Occasionally
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following
Serve: ALWAYS…
Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.
Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!
This position is at Good Samaritan Hospital, Clifton: has a variation of shifts including scheduled weekends and rotating holidays. Team member will be scheduled every weekend. Weekend A 7a-330p weekend B 7a-12p along with 3 scheduled 3p-7p shifts throughout the week
This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in- between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline . This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc.
This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit
The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided.
Job Requirements
High School Degree
Able to read and perform basic math calculations, reading and writing skills
1-2 years experience in a related field
Job Responsibilities
Other Job-Related Information
Working Conditions
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50 Lbs - Occasionally
Lifting 11-50 Lbs - Occasionally
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following
Serve: ALWAYS…
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone’s opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.
Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!
