What are the responsibilities and job description for the Practice Administrator position at TriHealth?
Job Overview
JOB DESCRIPTION
The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within a pod of TriHealth Physician Practices (TPP), specifically Primary Care, which may include collaboration with a dyad role, Associate/Medical Director. The PA assists, facilitates, coordinates, and oversees operations for practices, practice managers, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and TriHealth Way of leading and managing the organization.
Job Requirements
Bachelor's Degree in Business
Healthcare Administration or related field
Equivalent experience accepted in lieu of degree
Must be proficient with computers
Excellent interpersonal skills
Excellent customer service skills including telephone etiquette
Must be flexible and adaptive to a changing environment
Experience working within an EMR such as Epic
4-5 years experience Professional Business
Job Responsibilities
Operations Management: Provides operational oversight and direction to the Practice Managers. Regularly visible at the practice sites to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, and compliant manner.
Business Growth and Development: Actively participates with one up and TriHealth leadership in strategic planning initiatives. This includes development of budget, consistently monitoring expenses and revenue, and providing directions when adjustments are appropriate.
Relationship/Culture: Assures the implementation of corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and support the recruitment and retention of team members.
Interdisciplinary Collaboration: Communication throughout practices, peer groups, other management, providers and team members. Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information. Attend and participate in physician and staff meetings at the office level to enhance communication channels. Conduct quarterly (or more frequent) provider POD meetings in collaboration with physician dyad to support department initiatives and communication.
Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical Staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and other associated provider requirements.
Quality/Safety/Satisfaction: Collaborates with one up, Associate Medical Director, and/or Physician Champion, and managers to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Ensures compliance with standards, policies, and department initiatives.
Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA). Assures compliance with the Ohio Board of Nursing and other Stat
Other Job-Related Information
Direct Report FTEs = 3-9
Indirect Report FTEs = 150-299
Working Conditions
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. - Occasionally
Lifting 50 Lbs. - Rarely
Lifting 11-50 Lbs. - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Frequently
Leadership Performance Standards
Achievement Of Annual Pillar Goals
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
JOB DESCRIPTION
The Practice Administrator (PA) is accountable for the administration of new and existing practice locations within a pod of TriHealth Physician Practices (TPP), specifically Primary Care, which may include collaboration with a dyad role, Associate/Medical Director. The PA assists, facilitates, coordinates, and oversees operations for practices, practice managers, provides data for analysis of business growth and works on special projects as directed. They promote innovative and "best" practice operations to maximize the performance of multiple locations. This position collaborates with TPP/TriHealth leadership and TPP specialty departments leadership to ensure constant and consistent improvements are happening in the health and well-being of our patients through standardized practices, systems, safety, policies / procedures and assists in the implementation of the strategic plan. This individual understands the need to achieve overall TPP goals and objectives through the use of research, national benchmarking and performance improvement. They understand the needs of TriHealth and support the mission, vision, values, and TriHealth Way of leading and managing the organization.
Job Requirements
Bachelor's Degree in Business
Healthcare Administration or related field
Equivalent experience accepted in lieu of degree
Must be proficient with computers
Excellent interpersonal skills
Excellent customer service skills including telephone etiquette
Must be flexible and adaptive to a changing environment
Experience working within an EMR such as Epic
4-5 years experience Professional Business
Job Responsibilities
Operations Management: Provides operational oversight and direction to the Practice Managers. Regularly visible at the practice sites to ensures processes and activities are performed in accordance with policies and procedures in a professional, consistent, and compliant manner.
Business Growth and Development: Actively participates with one up and TriHealth leadership in strategic planning initiatives. This includes development of budget, consistently monitoring expenses and revenue, and providing directions when adjustments are appropriate.
Relationship/Culture: Assures the implementation of corporate and specialty/department specific models of care, systems, policies, and cultural norms that deliver superior patient care and support the recruitment and retention of team members.
Interdisciplinary Collaboration: Communication throughout practices, peer groups, other management, providers and team members. Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information. Attend and participate in physician and staff meetings at the office level to enhance communication channels. Conduct quarterly (or more frequent) provider POD meetings in collaboration with physician dyad to support department initiatives and communication.
Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with Medical Staff requirements, practice start up processes, payer credentialing requirements including state license, DEA, CME, EPIC training templates, and other associated provider requirements.
Quality/Safety/Satisfaction: Collaborates with one up, Associate Medical Director, and/or Physician Champion, and managers to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Ensures compliance with standards, policies, and department initiatives.
Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TH Compliance with billing and coding, TH Policies. (e.g. CMS, HIPAA, ODH, OSHA). Assures compliance with the Ohio Board of Nursing and other Stat
Other Job-Related Information
Direct Report FTEs = 3-9
Indirect Report FTEs = 150-299
Working Conditions
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. - Occasionally
Lifting 50 Lbs. - Rarely
Lifting 11-50 Lbs. - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Frequently
Leadership Performance Standards
Achievement Of Annual Pillar Goals
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
- Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51 (and optional team members) = quarterly
Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
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