What are the responsibilities and job description for the Scheduling Coordinator and Medical Assistant position at TriHealth?
Job Overview:
The role involves performing clerical duties such as interpreting scheduling requests, scheduling appointments and tests, and maintaining medical records for participants, both internally and externally with various providers and areas of specialty. This includes coordinating the scheduling of participants within multiple departments, including nursing, transportation, and therapy, across three different sites. Strong interpersonal skills are necessary to communicate with respect and compassion to customers. Information is communicated through various telecommunication devices, including Epic, Misys, and Outlook. The role assists in coordinating participant flow concerning appointments and tests and supports physicians in the examination and treatment of patients by performing miscellaneous delegated duties. Responsibilities also include interviewing patients, measuring vital signs (pulse rate, temperature, blood pressure, weight, and height), recording information on patients' charts, and preparing treatment rooms for examination. The position requires cross-training to perform duties that enhance the efficiency and continuity of patient care, working cooperatively within the team, demonstrating flexibility, motivation, and commitment to quality patient care. Tasks include patient-related duties, medical record maintenance/documentation, and safety/environmental duties.
Work hours and Locations:
- Full-time, 80 hours bi-weekly.
- Day shift from 8:00 AM to 4:30 PM
- Monday, Wednesday, and Thursday in our office at 10506B Montgomery Road, #501, Cincinnati, OH 45242
- Tuesday and Friday in our office at 100 Arrow Springs Blvd, Suite 2000, Lebanon, OH 45036
- No weekends or holiday commitment.
Minimum Job Requirements:
- High School Degree and Healthcare degree
- Clerical background with general computer skills and knowledge in medical terminology
- Experience with EKG, Injections, and Venipuncture
- Performance of common lab tests according to established CLIA guidelines and TriHealth policy
- Experience in a medical/physician office setting is required
- Willingness to work regularly for covering at Western Ridge and Montgomery office areas.
Benefits:
- Medical, dental, and vision insurance.
- Competitive salary
- Paid time off
- Sign-On Bonus: Eligible external candidates may qualify for a sign-on bonus of $1,000 (one-year work commitment)
Job Responsibilities:
- Perform all responsibilities related to scheduling participants for specialist and routine appointments, both internally and externally with various providers and areas of specialty. Coordinate scheduling within multiple departments internally, including nursing, transportation, and therapy across three different sites. Follow all scheduling procedures and complete scheduling paperwork accurately and timely. Communicate appropriately with customers, transportation, and other departments.
- Demonstrate strong customer service skills and appropriate judgment related to phone and in-person interactions. Answer phone calls promptly and courteously pertaining to setting up appointments. Relay accurate and complete messages to the appropriate person.
- Demonstrate organizational skills in managing participant appointments/tests/procedures and ensure a smooth and thorough process.
- Ensure all medical records are retrieved from outside providers and forward information to the medical records department for scanning purposes.
- Exhibit a professional image and behavior toward patients, visitors, physicians, and employees, creating a positive impression consistent with professional etiquette. Demonstrate proficiency in assisting with medical procedures on adults and children.
- Show flexibility and/or initiative in seeking or accepting additional assignments and a willingness to learn. Exhibit dependability in areas such as attendance, punctuality, and the timely performance of duties. Maintain the safety and cleanliness of the treatment area. Demonstrate knowledge of the principles of clean and sterile procedures in the use of medical equipment.
Working Conditions:
- Climbing – Occasionally
- Concentrating – Frequently
- Continuous Learning – Occasionally
- Hearing: Conversation – Consistently
- Hearing: Other Sounds – Consistently
- Interpersonal Communication – Consistently
- Kneeling – Occasionally
- Lifting <10 lbs – Occasionally
- Lifting 50 lbs – Rarely
- Lifting 11-50 lbs – Occasionally
- Pulling – Occasionally
- Pushing – Occasionally
- Reaching – Frequently
- Reading – Consistently
- Sitting – Consistently
- Standing – Consistently
- Stooping – Occasionally
- Talking – Consistently
- Thinking/Reasoning – Consistently
- Use of Hands – Consistently
- Color Vision – Consistently
- Visual Acuity: Far – Consistently
- Visual Acuity: Near – Consistently Walking – Consistently
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone’s opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
Job keywords:
Certified Medical Assistant (CMA), Clinical Medical Assistant, Doctor's Assistant, Health Assistant, Outpatient Surgery Assistant, Registered Medical Assistant (RMA)
