Senior Application Engineer

Job Description

Job Overview :

Under the general direction from the IS Manager, the position performs high level technical systems analysis and programming in one or more specialized phases of applications, acts independently. Also prepares detailed specifications from which programs will be written and is responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This position is responsible for program design, coding, testing, debugging and documentation, following departmental standards. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. This position will participate in application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization.

Application : ServiceNow

Job Requirements :

Bachelor's Degree in Information Systems

Other relevant fields of study

Equivalent experience accepted in lieu of degree

Flexible / adaptable learning and understanding new technologies

Proven analytical and problem-solving abilities

Ability to work both independently and in a team-oriented, collaborative environment

Execute tasks in a high-pressure environment

3-4 years experience in a related field

Job Responsibilities :

With minimal supervision supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.

With minimal supervision, performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.

With minimal supervision, ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department.

Demonstrates flexibility and initiative in seeking and / or accepting additional assignments.

Attends technical / professional training courses -seminar or self-study- for career development and job responsibility performance.

Leadership : Successful : Work with a teams and provide constructive feedback to move initiatives forward. Submit innovative idea to improve quality or efficiency. (Need to provide specific examples).

Exceeds : Regularly attendance and participation in a committee. Provide quick synopsis on committee meeting at monthly department meetings.

Far Exceeds : Significant contributions to the Committee. Has a leadership role on one committee and actively participates. (Need to provide notes of pertinent feedback provided during committee meetings and how this contributed.)

Other Job-Related Information :

On-call is expected in this position, per the Information Systems On-Call policy

Working Conditions : Climbing - Rarely

Concentrating - Frequently

Continous Learning - Consistently

Hearing : Conversation - Consistently

Interpersonal Communication - Frequently

Kneeling - Rarely

Lifting

Lifting 50 Lbs - Rarely

Lifting 11-50 Lbs - Occasionally

Pulling - Rarely

Pushing - Rarely

Reaching - Rarely

Reading - Frequently

Sitting - Frequently

Standing - Occasionally

Stooping - Rarely

Thinking / Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Rarely

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following :

Serve : ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients / guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel : ALWAYS...

Respect : ALWAYS...

Value : ALWAYS...

Engage : ALWAYS...