What are the responsibilities and job description for the Supervisor of Maternity Services Care Coordination position at TriHealth?
Job Overview
JOB DESCRIPTION
This position is responsible for the RN's providing NST testing and the administrative functions of outpatient schedulers in the Seton Center and Bethesda North Perinatal Center. Works collaboratively with unit leadership for effective efficient operations and exceptional customer service. Uses the nursing process and clinical expertise to triage and coordinate the scheduling of high risk testing with central scheduling, hospital, ER and consulting physicians. Coordinates the care of maternity patients for testing modalities of the perinatal diagnostic department (Seton Center). Participates in performance improvement activities and facilitates implementation of clinical and operational best practices. Educates perinatal outpatient schedulers on appropriate scheduling and charge methodology to provide consistency and accuracy of charges across both sites. Serves as the liaison to Central Scheduling for prioritization of testing and conflict resolution.
This role includes On-Call expectations
Job Requirements
Bachelor's Degree in Nursing
New hires must obtain BSN within 5 years of hire
Registered Nurse
Strong oral and written communication skills
Customer service skills
Ability to work with physicians and other professional colleagues
Ability to collect data, generate reports, and provide analysis
Skilled in computer programs and EMR
Membership in related professional organization preferred
3-4 years experience Clinical in Nursing Labor and Delivery Nursing
Experience in care coordination for inpatient and outpatient setting
1-2 years experience Supervisor/Lead Management Scheduling and computer experience
Job Responsibilities
Manages NST RN's and outpatient schedulers at both GSH and BN. Assists with annual budget development. Maintains schedule to achieve budgeted productivity. Provides education and operational oversight to the outpatient schedulers to assure consistent w
Triages and coordinates the scheduling of high risk testing with Central Scheduling, perinatal units, ER and consulting physicians ensuring patients are scheduled and prioritized based on the individual's clinical needs.
Daily prepares the problem list for the MD covering the perinatal department. Coordinates scheduling for consults and follow-up for scans and procedures. Demonstrates effective communication with patients, providers and unit staff to assess and priorti
Serves as the liason to Cental Scheduling for appropirate scehduling and prioritization based on the guidelines developed by the maternal fetal medical physician leader. Works collaboratively with Central Scheduling to explore ways to improve the schedu
Utilizes performance improvement techniques to implement changes that result in improved patient care and office operations.
Customer Service: Communicates effectively with physician groups, staff members and patients. Anticipates customer needs and provides information necessary for scheduled procedure time. Follows through with issues/conflicts with schedule -i.e.. communicat
Other Job-Related Information
Direct Report FTEs = 3-9
The TriHealth Nursing Vision, Mission, and Philosophy speak to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice; all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care.
Working Conditions
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Consistently
Lifting 50 Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Frequently
Leadership Performance Standards
Achievement Of Annual Pillar Goals
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
JOB DESCRIPTION
This position is responsible for the RN's providing NST testing and the administrative functions of outpatient schedulers in the Seton Center and Bethesda North Perinatal Center. Works collaboratively with unit leadership for effective efficient operations and exceptional customer service. Uses the nursing process and clinical expertise to triage and coordinate the scheduling of high risk testing with central scheduling, hospital, ER and consulting physicians. Coordinates the care of maternity patients for testing modalities of the perinatal diagnostic department (Seton Center). Participates in performance improvement activities and facilitates implementation of clinical and operational best practices. Educates perinatal outpatient schedulers on appropriate scheduling and charge methodology to provide consistency and accuracy of charges across both sites. Serves as the liaison to Central Scheduling for prioritization of testing and conflict resolution.
This role includes On-Call expectations
Job Requirements
Bachelor's Degree in Nursing
New hires must obtain BSN within 5 years of hire
Registered Nurse
Strong oral and written communication skills
Customer service skills
Ability to work with physicians and other professional colleagues
Ability to collect data, generate reports, and provide analysis
Skilled in computer programs and EMR
Membership in related professional organization preferred
3-4 years experience Clinical in Nursing Labor and Delivery Nursing
Experience in care coordination for inpatient and outpatient setting
1-2 years experience Supervisor/Lead Management Scheduling and computer experience
Job Responsibilities
Manages NST RN's and outpatient schedulers at both GSH and BN. Assists with annual budget development. Maintains schedule to achieve budgeted productivity. Provides education and operational oversight to the outpatient schedulers to assure consistent w
Triages and coordinates the scheduling of high risk testing with Central Scheduling, perinatal units, ER and consulting physicians ensuring patients are scheduled and prioritized based on the individual's clinical needs.
Daily prepares the problem list for the MD covering the perinatal department. Coordinates scheduling for consults and follow-up for scans and procedures. Demonstrates effective communication with patients, providers and unit staff to assess and priorti
Serves as the liason to Cental Scheduling for appropirate scehduling and prioritization based on the guidelines developed by the maternal fetal medical physician leader. Works collaboratively with Central Scheduling to explore ways to improve the schedu
Utilizes performance improvement techniques to implement changes that result in improved patient care and office operations.
Customer Service: Communicates effectively with physician groups, staff members and patients. Anticipates customer needs and provides information necessary for scheduled procedure time. Follows through with issues/conflicts with schedule -i.e.. communicat
Other Job-Related Information
Direct Report FTEs = 3-9
The TriHealth Nursing Vision, Mission, and Philosophy speak to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice; all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care.
Working Conditions
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Consistently
Lifting 50 Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Frequently
Leadership Performance Standards
Achievement Of Annual Pillar Goals
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
- Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51 (and optional team members) = quarterly
Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
