What are the responsibilities and job description for the Telephone Operator position at TriHealth?
Job Overview:
This position is responsible for answering the TriHealth switchboard in a fast-paced, high-volume environment. Operators will provide information to the general public, hospital departments, clergy, and the media. Proficiency in processes is critical.
Location: Norwood, OH
Job Requirements:
- High School Diploma
- Ability to operate a switchboard-PBX
- Up to 1 year of experience in a related field
Working Conditions:
- Climbing: Rarely
- Hearing (Conversation): Consistently
- Hearing (Other Sounds): Frequently
- Kneeling: Occasionally
- Lifting 50 lbs.: Rarely
- Lifting <50 lbs.: Occasionally
- Pulling: Rarely
- Pushing: Occasionally
- Reaching: Rarely
- Sitting: Consistently
- Standing: Rarely
- Stooping: Occasionally
- Talking: Consistently
- Use of Hands: Consistently
- Color Vision: Occasionally
- Visual Acuity (Far): Frequently
- Visual Acuity (Near): Consistently Walking: Frequently
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone’s opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
Job keywords:
411 Directory Assistance Operator (411 Directory Assistance Op), Directory Assistance Operator (Directory Assistance Op), Information Specialist, Live Source Operator (Live Source Op), Long Distance Operator (LD Operator), PBX Operator (Post Box Exchange Operator), Phone Operator (Telephone Operator), Phone Secretary (Telephone Secretary), TELECOM Op (Telecommunications Oper
