What are the responsibilities and job description for the Assistant Manager Front Office position at Trilith Guesthouse?
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
About Trilith Guesthouse
Nestled within the vibrant Town at Trilith, this 192-room boutique Tribute Portfolio hotel is designed not to rest weary travelers, but instead, to awaken the storyteller in all who visit. Trilith Guesthouse in Fayetteville, Georgia is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America.
Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no other.
The Assistant Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience
What you have
2-year associate degree, or higher (preferred)
Minimum of 2 years Hotel Front Desk managerial experience
Excellent communication skills, both verbal and written
Ability to use technology, e.g., tablets, computers, and iPads
Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS
Leadership experience, and the ability to train, motivate, and develop a team
Experience in working with an operating budget, understanding of P&L statements
Interpersonal skills and experience with communicating and collaborating with different organizational leaders
Ability to take initiative and handle assignments with limited supervision
A strong sense of ownership in everything that you do
What you’ll do
Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner
Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys
Coordinate with staff the receival, storage, and deliver of all luggage and packages
Empower Front Desk staff to act and resolve guest issues to the best of their ability
Lead staff by example while managing and motivating front desk personnel
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
