What are the responsibilities and job description for the Sr. Help Desk Specialist position at Trillion Technology Solutions?
Trillion Technology Solutions is looking to hire a Sr. Help Desk Specialist
Job Specific Details and Tasks :
Manage and resolve help desk tickets
Provide Tier I and Tier II help desk support
Resolve software and hardware issues
Work extensively directly with OIG clients on IT concerns and issues
Other duties as assigned.
Minimum Qualifications :
Education : Associate Degree in Computer Science or a related field of study is desired. Bachelor's Degree is preferred.
Experience : 5 years of Help Desk Specialist Experience
Security : Must be able to obtain a USDA Clearance
Minimum Requirements :
Experience supporting USDA OIG or similar organization preferred
Strong customer support skills
Strong written and verbal communications skills
Knowledge of the LANDESK ticketing system
Knowledge of ITIL best practices
Knowledge working and supporting the following products and tools :
Microsoft Exchange
Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
Microsoft Distributed File System (DFS)
Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
Microsoft Active Directory (AD)
Microsoft Domain Name Services (DNS)
Microsoft Dynamic Host Configuration Protocol (DHCP)
Smart Card Authentication
Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
Enterprise Communication Services (i.e., TEAMS for Business)
Microsoft SharePoint end-users support
Microsoft Windows 10
VPN and PIN Card Troubleshooting
Internet-based VOIP desk phone systems
BitLocker
Adobe
Accellion Secure Transmission facility
Outlook Email archive management
Network Printers
Microsoft Office products
Ticketing System (i.e., LANDesk)
Video Conferencing Support (i.e., VTC)
General System Administration
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.
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