Floor Manager - Canton

Floor Manager

Position Summary

Trillium is seeking an experienced Floor Manager to join our team at our Canton location! In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Managers will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Job Duties & Responsibilities:

Leadership

• Inspire a passionate team culture in support of consistent execution of Trillium's goals
• Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
• Provide positive, actionable solutions when faced with challenges
• Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
• Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
• Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached

Customer Service

• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally.
• Analyze staff evaluations and feedback to improve customer's experience
• Promptly response to customer inquiries via email, phone, and in-person

Administrative

• Handle paperwork and other administrative duties
• Keep relevant statistical and financial records
• Oversee health code compliance and sanitation standards
• Schedule maintenance and services as needed with Facilities Manager via work orders

Additional duties may be assigned as necessary.

Desired Qualifications & Abilities

Qualifications & Experience

• Minimum 5 years' experience working as a bartender, server, or manager in a restaurant environment
• Demonstrated success in process improvement and initiative

Knowledge, Skills, and Abilities

• Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
• Confidence and business acumen to delegate staff effectively based on business conditions
• Exceptional guest service skills
• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
• Posses a self-motivated approach, with strong work ethic, requiring limited oversight
• Impeccable leadership and communication skills to a variety of audiences
• Refined leadership skills, including coaching, directing, and motivating a team
• Demonstrate a sincere desire to mentor and develop others
• Function at all times with the highest degree of honesty and integrity
• Innate desire to work as a team with a results-driven approach to success
• Willing to work a flexible schedule including nights, weekends, and holidays
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Benefits

• Medical, dental and vision benefits with no wait period
• 401k plan with generous match with no wait period
• Short & long term disability and life insurance
• Paid time off
• Annual Bonus Eligible
• Trillium Comp Card
• Trillium discounts
• PPE Reimbursement
• MBTA discounts
• Philanthropy program
• Employee Assistance Program
• Educational reimbursement
• Employee gym