Vice President of Operations

Pay Plan Title: Senior Director

Working Title: Vice President of Operations

Cost Center: 46/Call Center

Position Number: 36001

FLSA Status: Exempt

Posting Salary Range: $95,481 - $127,308

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for Vice President of Operations. The Vice President (VP) of Operations directs, monitors, and contributes to the short and long-term priorities of the organization. The VP will oversee and direct several of Trillium’s core programs. An ideal candidate will knowledge of national and state trends in the ethical provision of quality assessment and treatment services to drive Trillium toward short and long-term sustainable improvement of the health for members covered by Trillium. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

On a typical day, you might:

• Oversight of several major workstreams including Member Services, IDD policy and DJJ/DSS engagement.
  
• Provide supervision and support to Member Services Director and team related to Behavioral Health Crisis Line, Member Services Lines, and Provider Support Service Line.
  
• Oversee the development & implementation of new programs and initiatives to address needs of BH/MH I/DD/TBI populations internally and externally. Collaborates with other staff to ensure successful program design, execution, reporting, and sustainability.
  
• Work collaboratively to ensure external messaging and staff and provider training and orientation is aligned to meet Trillium’s objectives related to addressing member needs and developing innovative member solutions for Trillium members, the Trillium coverage area, and key stakeholders.
  
• Responsible for assisting the Chief Operating Officer in the ongoing development and implementation of Trillium’s strategic plan, including leadership in the area of member services.
  
• Assure project management plans are delivered in the most effective manner with a focus on optimal quality outcomes through development of community resources.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications:

Education/Experience:
Master’s in Human Resources, Business, Health or similar discipline and three (3) years of combined experience in the BH/MH/SU/DD field with extensive knowledge of each disability group, of which at least two (2) years include supervisory experience.

Preferred Experience:
Four (4) years of experience in operations or management experience in a managed care plan.
Four (4) years of development experience specific to MH/DD/SA populations for integrated care, and recovery oriented systems of care.

License/Certification:
Must have a valid driver’s license

Preferred License/Certification:
Fully licensed in the State of North Carolina as a LCMHC, LCSW, RN, or LPA is preferred.

Location:
Remote within North Carolina.
Must reside in North Carolina to be considered for remote status.

Deadline for application: April 4@11:59pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
  • Dates of service (month & year)
  • Average number of hours worked per week
  • Essential duties of the job as related to the position you’re applying for
• Education
  • Degree type
  • Date degree was awarded
  • Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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