Demo

Field Service Technician

Trillium Professional
Boston, MA Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Trillium Professional has a direct hire opportunity for Industrial Field Technicians with expertise in electrical, mechanical, and motor controls. Client Company is one of the world’s largest material handling companies serving a broad range of clients in different industries. They're seeking skilled individuals with electrical and mechanical expertise, comfortable working at extreme heights. Their service technicians work in a safety-first environment and troubleshoot 480 3-phase motors, address crane issues, and collaborate with clients and facility directors to meet service needs across the United States.

  • Candidate will operate between Clients locations in Boston, MA and Salem, NH.

Principal Responsibilities :

  • Conduct inspections, maintenance, and repairs on electric overhead traveling cranes and hoists at customer locations.
  • Provide on-call service as part of a rotation, including after-hours support.
  • Troubleshoot electrical, mechanical, structural, and electronic issues on-site.
  • Perform post-repair audits to ensure safety features are functional.
  • Document findings and recommend corrective actions, including safety notifications to customers.
  • Consult with customers on repair and safety issues, offering recommendations for material handling improvement.
  • Produce electronic documentation using tools, obtaining customer signatures.
  • Stay updated on industry codes and regulations (OSHA, ANSI, CMAA, HMI).
  • Complete service reports and other required documents accurately and promptly.
  • Communicate with the Field Operations Manager and Service Coordinator following established practices
  • Maintain -issued equipment, vehicles, and assets in proper working order.
  • Operate tools, equipment, and vehicles, reporting deficiencies to the supervisor.
  • Follow established safety rules and procedures, including customer guidelines.
  • Participate in monthly safety meetings.
  • Perform other responsibilities as assigned by the supervisor.
  • Qualifications

    Education : High School Diploma required. Associate degree in Industrial.

    Electrical and / or Mechanical Technology or related field preferred or equivalent vocational / technical training and experience.

    Experience : Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience but not necessary. Prior experience with cranes is a benefit but not required.

    Other Requirements : Must have and maintain a good driving record, including a valid driver's license. Must be willing to work off the ground. Can work varied overtime, as needed by customer, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion.

    Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping / crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights.

    Additional information

    Pay is determined based on skills, geographic location, internal equity, market / data analysis, number of years of prior relevant experience, degrees and / or certifications, technical assessment score, etc.

    Vehicle : Our Service Technicians get a work truck and a gas card to be used for business purposes. Candidates must pass a Motor Vehicle Record (MVR) check.

    Benefits : Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

    Vacation : 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13 years of service, 4 weeks.

    Sick Leave : 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.

    Holidays : 10 paid holidays per year

    Career Development : Client offers a defined career path for Technicians to take control of their own future, learning more and earning more. Candidates will acquire knowledge both experientially and in formal educational settings, progressing through their Technician Leveling program. Real-time tracking accessible through a dedicated app on -issued mobile device—an innovative feature facilitating continuous learning and career development.

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