Vice President of Implementation

Trillium Professional is now seeking a Vice President of Implementation in Columbus, OH for a fully onsite position!

This company is involved with medicine/drug management systems at hospitals, healthcare institutions, from the pharmacy to the patient and everything in between, delivery, inventory control, supply chain, etc.

Ideally, they are looking for someone from a clinical, hospital, pharmacy or similar setting. Relocation is possible.

This individual will lead the end-to-end client experience post-sale, overseeing the implementation of our solutions. You will play a key leadership role in driving client satisfaction, operational efficiency, and revenue growth through best-in-class implementation practices, service delivery, and team management. This position requires a blend of strategic thinking, operational expertise, and client-facing experience. From project management to technical planning and solution implementations, this individual and their teams will ensure products effectively go-live at client sites, meeting schedule and performance expectations.

What You'll Be Doing:

• Team Building & Management:

o Recruit, build, and mentor a high-performing team of project managers, implementation leads, technical experts, and support staff

o Develop team goals, including financially based performance objectives where relevant.

o Ensure the implementation team has the tools, resources, and training needed to succeed.

• Implementation Oversight:

o Oversee the planning, coordination, and execution of client implementations, ensuring alignment with client goals and business requirements.

o Drive process improvements to enhance the client onboarding and implementation process, from project scoping and planning to successful go-live, training, and post-go-live.

o Adjust team structure and tools as needed, to meet growing and changing client needs.

o Work cross-functionally to establish consistent and reliable implementation processes for the various project and product types.

• Client Relationship Management:

o Cultivate strong, trusted relationships with key client stakeholders to ensure long-term satisfaction and continued business growth.

o Work closely with sales and client success teams to identify upsell and cross-sell opportunities during the implementation phase.

o Conduct regular client reviews to ensure the successful adoption of solutions and uncover opportunities for additional services.

Why You Should Join Us:

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)

• Medical, Dental, Vision Plans

• 401K with Employer Match

• Life/AD&D and Long-Term Disability (LTD)

• Flexible Spending Account (FSA)

• Voluntary Life/AD&D Optional Plans

• Pet Plan

• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision!

Other Information:

• Onsite

• 25% - 35% travel

Required Experience:

• 10 years of experience with implementation, project management, or professional services, leading and growing teams in a high-growth environment.

• Experience building a scaling a technically complex professional services team, including project planning, resource determination, and systems integrations, a plus.

• Previous experience in a senior leadership role (Director or VP) is highly preferred.

• Experience in the healthcare technology industry or with similar business models is a plus.

• Strong leadership and people management skills with the ability to inspire and motivate a cross-functional team.