Trillium Professional is now seeking an Applications Analyst for direct-hire in Waltham, MA!
The Applications Analyst assists departments in optimizing workflow processes through implementing and supporting applications that are tailored to meet the department’s needs.
Via information technology tactics, this role supports the needs of various client departments or workflows across the organization through project coordination, applications implementation, application validation, upgrades, ongoing maintenance, troubleshooting, enhancements, or documentation. The Applications Analyst is responsible for a full range of clinical and non-clinical applications, workflow analyses, and improvement activities.
Technical support
- Provides application implementation support, technical guidance, and serves as primary resolution point for all tier 1 and 2 issues regarding assigned applications.
- Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness. Prepares and maintains documentation on testing plans.
- Performs job functions adhering to service principles : customer oriented, service excellence, and teamwork.
Analytics
Works collaboratively with end-users to understand complex workflows and develop system support, including analysis of business needs and user needs, translation into proper system requirement specifications and documentation of requirements.Maintain documentation on application configuration and troubleshooting procedures.Evaluates system utilization, auditing, and performance. -Participates in system optimization.Additional key responsibilities include developing test plans, documenting user requirements, creating scope documents, facilitating project meetings, applying software development lifecycle (SDLC) knowledge and application support.Project Management
Manages small to medium-sized assigned projects or particular phases of a larger projects, with minimal supervision. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.Provides assistance with system selection, system maintenance / upgrade and implementation, including system definition, build, testing and conversion planning and interfaces.Adheres to the department’s vendor relationship management strategy and intercompany communication.Training
Participates and guides the maintenance of user documentation and training procedures.Maintain documentation on application configuration and troubleshooting procedures.Imparts information security policies to protect the confidentiality, integrity, and availability of protected data.Performs other duties as assigned.Schedule details : this is a Hybrid position and will require onsite attendance to the office 2-3 days a week.
Benefits include :
Generous paid time-off programHealth, Dental, Vision, and Mental Health insurance coverage2x Annual Salary Life InsuranceFertility BenefitsLGBTQIA Focused Healthcare ProgramsFlex Spending Account Options403(b) Retirement Plan with Organizational ContributionsTuition ReimbursementEmployee Assistance Program (EAP)Pet InsuranceWorking Advantage discounts Program.Personal career and skill development opportunitiesAnnual salary is $100k / year. Apply now!
Qualifications
Interpersonal and Communication Skills : strong interpersonal, written and verbal communication skills. Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.Computer & Application Literacy : proficiency Microsoft Office suite, Atlassian tools, Electronic medical record systems, Smartsheets, Zoom, and other applications that facilitate donor management and corporate business needs.Customer Service : Handles customer questions and complaints, provides appropriate solutions or alternatives. Follows up to ensure resolution.Project Management Skills : demonstrated ability to organize, and manage projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.Data Analysis : ability to collect, analyze, and present data to identify patterns, trends, and relationships among variables.Initiative : Is a self-starter. Seeks solutions and makes practical suggestions. Finds new and better ways to perform job and functions. Displays ingenuity in anticipating and meeting unexpected situations.Workload Management : Ability to prioritize and manage multiple priorities in a fast-paced environment. Ability to analyze highly complex situations with multiple variables and make sound recommendationsConfidentiality : Ability to handle highly confidential information in a professional manner. High level of judgment and discretion.Bachelor’s degree in health-related field, business, or information technologyThree to five years supporting clinical application workflowsProject management experienceAdvanced knowledge of Microsoft Office (emphasis on Excel & SharePoint)This specific assignment requires that employees are fully vaccinated against COVID-19. If you are placed on this assignment, you will be required to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Trillium is an equal opportunity employer and will not discriminate on the basis of race, color, religion, gender expression, age, disability, marital status, sexual orientation, vaccination status, or military status.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same : to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Salary : $100,000
