What are the responsibilities and job description for the Virtual Member Services Manager position at Trillium Staffing?
Trillium Staffing is now seeking a Virtual Member Services Manager for direct-hire in Grand Blanc!
The Manager oversees video center and support services operations, improving systems, leading teams, and enhancing customer experience.
Essential Functions :
- Develops operational strategies through needs assessments, technology evaluation, and process improvements.
- Builds and maintains a well-trained, motivated team to meet service demands.
- Provides financial management support to assist customers with solutions for their needs.
- Manages hiring, training, performance, and policy enforcement.
- Oversees financial planning, budgeting, and variance analysis.
- Tracks performance data, analyzes trends, and implements improvements.
- Stays current with industry trends, regulatory changes, and best practices.
- Identifies and supports marketing opportunities.
- Ensures compliance with all regulations and internal policies.
- Supports team development and goal achievement in service quality, efficiency, and performance.
- Travels occasionally to other locations and events as needed.
- Maintains a professional, positive image and promotes credit union products and services.
- Performs additional duties as assigned by management.
Schedule is 8 AM - 5 PM or 9 AM - 6 PM, primarily in-office. Salary is $93,000 - $103,000 per year.
Apply now!
Qualifications :
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same : to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Salary : $93,000 - $103,000
