What are the responsibilities and job description for the Quality Assurance Manager position at Trilogy Federal?
Trilogy Federal provides financial management, information technology (IT) consulting, program management services, and strategic consulting to federal agencies. Trilogy has an extensive history helping federal clients achieve their most ambitious business modernization and optimization goals with the ability to deliver targeted subject matter expertise and full life cycle support.
Trilogy Federal is looking for a remote Quality Assurance Manager to oversee the quality surveillance and compliance of a Medical Records Retrieval Program for our federal client. This role is responsible for ensuring the program operates in accordance with performance standards, contractual agreements, and organizational policies. The Quality Assurance Manager will lead a team of quality professionals, conduct audits, develop reports, and implement process improvements to ensure high standards of service delivery.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Primary Responsibilities :
- Quality Oversight :
Monitor and evaluate the performance of the Medical Records Retrieval Program vendor to ensure compliance with established quality standards and contractual Service Level Agreements (SLAs).
Conduct regular audits of medical record retrieval processes, including vendor submissions and program outputs, using stratified random sampling methods.
Supervise and manage a team of Quality Assurance Specialists, providing training, guidance, and performance evaluations to ensure continuous improvement and adherence to best practices.
Serve as the primary liaison between the organization, Contracting Officer Representatives (CORs), and the vendor for quality-related matters.
Identify and implement process improvements to enhance operational efficiency, accuracy, and compliance within the program.
Oversee the tracking and reconciliation of program errors identified during quality audits, ensuring timely resolution and proper documentation.
Minimum Requirements :
Preferred Qualifications :
Benefits (including but not limited to) :
80,000 - $87,500 a yearThis range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical / dental / vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work / life balance.
Regarding remote positions, Trilogy Federal is able to offer virtual employment in the following states : Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.
Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
J-18808-Ljbffr
