What are the responsibilities and job description for the Customer Experience Manager position at Trilogy Health Services, LLC?
Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.
Six months of training, orientation and fun!
We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
Other Details:
Job Summary
The Customer Relationship Manager is responsible for championing exceptional service across all platforms, ensuring a seamless and engaging experience for customers. They collaborate with internal teams to drive improvements, execute projects, and address customer needs. By analyzing feedback and trends, they provide recommendations to continuously enhance the brand experience and support product and service initiatives.
Roles and Responsibilities
• Champions the customer experience across the business to ensure exceptional service is continuously provided to all customers across all channels and platforms.
• Partners with teams to improve the customer experience via communication, collaboration, and execution with various teams throughout the company.
• Identifies and implements improvements to drive a best-in-class customer experience with the organization's products and services.
• Oversees communication/program content development for various projects/programs while collaborating with various teams.
• Leads cross-functional teams to prioritize and complete projects as a group.
• Plans and executes a diverse range of customer experience projects including
• Partners with teams throughout the company such as marketing and communications on various CX projects.
• Oversees implementation of solutions and addresses issues as they arise.
• Collects and analyzes customer feedback in order to guide the continuous improvement of customer care services.
• Conducts research and analysis of the customer experience to enhance the brand experience for customers and draw conclusions to develop recommendations.
• Partners with IT on product implementation.
• Other duties as assigned.
Qualifications
Education: Bachelor Degree
Experience: 3-5 years
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
