Mentor & Onboarding Program Manager

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Job Summary
The Mentor & Onboarding Program Manager is responsible for the strategic design, implementation, and ongoing management of effective mentor and onboarding initiatives within the organization. This role will lead the development of learning content, coordinate cross-functional teams, and ensure that all training programs align with company goals, values, and growth objectives. The Program Manager will oversee the entire lifecycle of learning programs, from needs assessment and content creation to delivery and impact evaluation, with a strong focus on scalability and sustainability.

Roles and Responsibilities
• Manages the end-to-end development and execution of mentor and frontline onboarding programs, including needs analysis, content creation, delivery, and evaluation to ensure alignment with organizational goals.
• Designs and implements scalable processes for training programs, ensuring long-term sustainability and effectiveness.
• Continuously assesses and updates learning content to ensure its relevance as the organization evolves, integrating new trends and insights into the mentor and onboarding experiences.
• Leads cross-functional teams of stakeholders, subject matter experts, and other resources to set standards, govern processes, manage timelines, and encourage knowledge-sharing best practices for each program.
• Maintains clear documentation of project milestones, deliverables, risks, and dependencies; regularly communicate progress and updates to stakeholders to ensure transparency and alignment.
• Designs and administers assessments to identify specific learning needs, monitor participant engagement, and evaluate the achievement of learning objectives.
• Leverages learning data and performance metrics to assess the impact of learning initiatives, making informed adjustments to continuously improve program outcomes.
• Defines key performance indicators (KPIs) to measure the success and effectiveness of mentoring and frontline onboarding programs, ensuring alignment with organizational priorities.
• Partners with department leaders and stakeholders to identify learning needs and co-develop customized solutions that address specific team and business objectives.
• Fosters strong relationships with internal teams, external partners, and vendors to enhance program development and ensure support for ongoing learning initiatives.
• Other duties as assigned.

Qualifications
Education: Bachelor Degree
Experience: 5-8 years

Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

· Competitive salaries and weekly pay
· 401(k) Company Match
· Mental Health Support Program
· Student Loan Repayment and Tuition Reimbursement
· Health, vision, dental & life insurance kick in on the first of the month after your start date
· First time homebuyers’ program
· HSA/FSA
· And so much more!

Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.

Flexibility is what you want, and flexibility is what you’ll get.
Come into the office because you want to – not because you have to. At Trilogy, we’re proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.

Six months of training, orientation and fun!
We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.