Front Desk Medical Receptionist

Job description

Job Description

Reports to: Dispensary Manager

Job Summary

The receptionist role is integral in creating a warm and welcoming environment upon entering the dispensary, maintaining a steady flow of patients, directing phone calls and adhering to state compliance. The receptionist greets and registers patients, caregivers (collectively referred to as "Patients") and visitors. They will verify patient documentation and qualified registered patient status and register visitors in accordance with regulatory requirements and Trilogy Wellness policies and procedures.

Responsibilities

The Receptionist is the point of contact for the dispensary’s patients, visitors, and vendors. In order to perform efficiently and effectively, the receptionist will need to excel in the following responsibilities:

• Ensure patients expectations are exceeded by directing and communicating patient needs effectively and efficiently
• Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office
• Input medical records and maintain patient files
• Maintain strict compliance with all Company policies and applicable laws; Maintain records according to State law and company policy
• Obtain and verify documents to ensure eligibility for dispensary services
• Maintain cleanliness and organized appearance of front desk at all times.
• Respond to voicemails and emails
• Discuss the benefits of CBD to both patients and non-patients in the lobby
• Handle incoming phone calls and curbside orders

· Will be trained in Wellness Advisor duties and may be required to perform in this role.

Qualifications

Education

• High School Diploma or equivalent

Work Experience Required

• At least 2 years of experience in a relevant customer/patient service setting

Required Knowledge

• Knowledge of computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Knowledge of principles and processes for providing superb customer service
• Knowledge of mathematics necessary for inventory and cash management
• Thorough understanding of how to achieve results in a highly compliant environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
• Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
• Familiarity with history and varieties of medical cannabis preferred but not required

Skills and Abilities

• Flexibility
• Strong oral and written communication skills
• Proficient computer skills
• Ability to work independently and as a member of a team
• Ability to effectively plan and prioritize with focus and attention to detail
• Ability to remain calm in periods of high stress
• Outstanding phone, email, and in-person customer service skills/etiquette
• Ability to communicate clearly and calmly in a positive and didactic manner
• Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Proactive, flexible, adaptable, and a multi-tasker
• Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity

Physical Requirements

• Extended time standing, walking, bending, and reaching
• Ability to lift and carry up to 50 pounds for a distance of 100 feet

All Positions Require

Must submit a background check and submit personal information to become a state agent.

Completion of all required prerequisite and ongoing training'

Work Location:

• One location

Work Remotely

• No

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

Close

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• On-the-job training
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)
• Medical receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• On-the-job training
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $18