Field Manager (Superintendent)

The function of this position is to manage, direct, and accept accountability for all field activities and reporting functions associated with the construction of assigned homes in the community. The Field Manager provides leadership in and manages the coordination of all activities within the new home construction process, thus optimizing the effectiveness of TradePartners, ensuring compliance with SheaHomes’ customer satisfaction and quality assurance standards, and maintaining a safe work environment.

KNOWLEDGE / EXPERIENCE

• High school diploma or equivalent required; BA/ BS degree preferred
• Advanced computer skills / Shea Operating systems
• Understands, adheres to and mentors others in regards to Shea Homes policies and procedures
• Consistently holds and facilitates onsite TradePartner meetings
• Consistently delivers homes that meet or exceed minimum quality standards of Shea
• Proven problem solving capabilities through identification of deficiencies and execution of solutions
• Demonstrates effective leadership skills
• Demonstrates effective knowledge of construction process

SPECIFIC RESPONSIBILITIES

Key Result Area #1 – Customer Satisfaction

• Establish and maintain regular and proactive communication with assigned customers and log all conversations

• Manages and resolves customer issues within a timely fashion and communicates progress on completion

• Review surveys and associated reporting tools to understand trends and adjust accordingly

• Maintains customer communication log

Key Result Area #2 - Scheduling

• Update construction schedule every day for assigned homes

• Hold TradePartners and suppliers accountable to the construction schedule and confirm on a daily basis

• Ensure home is next-Trade-ready

• Coordinate schedule with overall teams’ schedule on a daily basis

• Maintain projected milestones and delivery date and communicate to community team on a weekly basis

Key Result Area #3 – Quality Assurance

• Walk every room, every house, every day

• Complete milestone Quality Assurance inspections, document corrective actions, and follow-up to ensure completion of corrective items

• Deliver a defect-free home to the customer

• Home to be complete at QA #8

Key Result Area #4 – Options Management

• Update options tracking notebook and files daily

• Maintain an options posting system at each house

• Verify options when confirming start with TradePartner

• Verify options selection with homeowner at Construction Welcome Meeting (CWM) and Pre-Drywall Orientation (PDO)

• Check home daily for option installation

Key Result Area #5 – Safety and Site Management

• Understand and champion the SheaHomes for Active Adults safety program

• Conduct one site safety audit per week and correct all non-compliant activities and behaviors immediately

• Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place

• Ensure Trades clean and sweep all homes at the end of each day

• Ensure each home site is left clean and free of debris

• Requires trades to maintain Materials Safety Data Sheets in accordance with OSHA requirements

• Participate in monthly safety training program

Key Result Area #6 – TradePartner Management

• Ensure complete knowledge of scope of work before building operation begins

• Complete field purchase order paperwork or purchase order requests on same day non-contract work is ordered if applicable.

• Review and approve invoices daily

• Develop and maintain positive relationships with government agencies and inspectors

• Communicate daily with TradePartner™ foreman on job site

Key Result Area #7 - Cost Management

• Understand and demonstrate utilization of Perseus for work outside of the scope of work and/or contract including but not limited to, the back charge process
• Have knowledge of the high potential litigation deficiencies and ensure construction practices are followed to avoid litigation.
• Understand strategies for monitoring and controlling indirects spending

Qualities For Position:

• Earns the respect of team members, TradePartners and peers
• Offers constructive input at meetings
• Proven customer communication skills
• Self-starter, strong work ethic, and creative thinker
• Demonstrates ability to mentor Level I superintendents
• Anticipates and prepares for change
• Ability to act without supervision
• Effectively handles difficult situations
• Encourages participation of others
• Effectively maintains a clean and professional jobsite and work area
• Pro-active thinker and experiences very few crisis situations
• Active participation in process improvement
• Participates with company mission and vision statements
• Effectively manages customer expectations (internal and external)
• Demonstrates the ability to share “best practices”
• Extensive knowledge in blueprint reading and redline procedures.
• Familiar with off-sites practices and ability to trouble shoot challenges.
• Global awareness of community development.

Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V