Business Analyst (Non-IT) - Junior (US)

For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

We are seeking a "Business Analyst" for one of our Semiconductor clients. According to your profile, this looks like a good match, and I urge you to explore it.

I've included the job description below. Please let me know the best time to discuss this opportunity over the phone.

Job Description : Position : Business Analyst Duration : 06 months (possible extension) Location : Austin TX (Hybrid onsite 2-3 days in week) Pay rate : To be discussed Shift : Day shift (Flexible) Client Notes : 1. Most critical responsibility for this role :

• Front-line partner support and partner enablement
• some project management
• testing
• team coordination

2. Top 3 skills / experiences for this role :

Position Summary :

The CLIENT Partner Network Program Coordinator will play a key role in managing and supporting CLIENT partners worldwide. The role focuses on assisting partners with their day-to-day interactions with the CLIENT Partner Network, specifically within the APN Portal. This includes onboarding new partners, driving engagement, and supporting the development and rollout of CLIENT's partner program initiatives in 2025. The ideal candidate should possess strong communication skills with experience in partner relationship management, have semiconductor industry knowledge, and channel management being a plus.

Required Skills & Experience :

Partner Relationship Management (PRM) : Experience with PRM systems (preferred but not required), assisting partners through digital platforms.

Channel Experience : Understanding of channel sales, partner ecosystems, or distribution models (a plus).

Technical Aptitude : Ability to quickly learn and navigate the CLIENT Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.

Communication Skills : Excellent verbal and written communication skills, with the ability to converse with a diverse range of CLIENT partners.

Customer Service : Experience providing high-quality customer or partner support, with strong problem-solving abilities.

Regional Expertise : Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).

Training & Onboarding : Experience in delivering training sessions (via webinars or in person) to partners or clients.

Project Management : Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.

Languages : Fluency in English is required; additional EMEA languages are a plus.

Desired Qualifications :

2 years of experience in partner support, channel management, or related roles.

PRM experience (preferred) or experience working in technology-related industries (e.g., semiconductor, software, hardware).

Prior experience working with partners in the EMEA region is desirable.

Familiarity with CRM / PRM systems like Salesforce or similar platforms.

Knowledge of the semiconductor industry or channel ecosystems is beneficial but not required.

Key Responsibilities :

1. Partner Support :

Serve as the primary point of contact for CLIENT partners using the CLIENT Partner Network Portal WW.

Provide ongoing support and guidance to partners, resolving any technical or operational issues related to the portal.

Assist partners in navigating the portal, accessing resources, administering their teams, and utilizing available tools.

2. Partner Onboarding and Training :

Facilitate the onboarding process for new partners, ensuring they understand how to access and leverage the Partner Network Portal effectively.

Conduct training sessions (both one-on-one and group webinars) for partners and CLIENT BDEs on new portal features and program updates.

3. Program Development and Rollout :

Assist in the development and launch of CLIENT's new partner incentive program / platform, including gathering partner feedback and ensuring smooth implementation.

Participate in the preparation and execution of the 2025 program rollout, working closely with internal teams to align with program requirements.

4. Collaboration and Communication :

Collaborate with internal teams (Marketing, Sales, Product) to ensure seamless communication of new programs and portal updates to partners.

Liaise with vendor's technical teams to address any issues or improvements related to the portal.

5. Portal Optimization :

Continuously monitor partner interactions and feedback to identify areas for portal improvements.

Work with cross-functional teams to implement updates and enhance the user experience for partners.

Localization

6. Reporting and Analytics :

Track partner engagement metrics within the portal and report on usage trends.

Provide insights and recommendations based on data to improve partner satisfaction and portal performance.

Benefits :

Opportunity to work with leading technology and innovation at CLIENT.

Flexible working hours and the ability to work remotely.

Professional development and training programs.

EEO :

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Warm Regards, Kaushik Gorai Senior Technical Recruiter P : (408) 854-5559 E : kaushik@trilyonservices.com