HR Service Specialist (US)

For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking a “HR Service Specialist” for one of our clients that is a leading multination corporation.

Role : HR Service Specialist

Location: Austin, TX

Type : Long Term Contract

Job Description

• Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.
• Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
• Probes cases to resolve the root cause of the issue or question to provide accurate answers.
• Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks. Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements. Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
• Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately Maintain a global knowledge base for assigned projects
  
  

Preferred Experience

• Experience in ServiceNow is an advantage
• Ability to work in a fast-paced environment
• Comfortable with ambiguity and matrix management organizations
• Experience writing training documents and SOPs
• Excellent interpersonal communication skills
• High level of professionalism and strong analytical skills
• Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
• Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices
• Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.
• Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a team
  
  

Academic Credentials

• Associates degree required
• Bachelor’s degree in HR or business preferred
  
  

Sam Arora

Contact No. 408-834-7453

Email id- sam@trilyonservices.com

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.