What are the responsibilities and job description for the Trust & Safety position at Trilyon, Inc.?
For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a “Trust & Safety Analyst” for one of our clients that is a leading multination corporation.
Role (MOMA) Title: Trust & Safety Analyst
Duration: 6 months contract
Work Location: Hybrid - Sunnyvale, CA (Hybrid work: Tues-Thurs in the office. Monday & Friday remote)
Work Schedule: Normal PST business hours, Monday - Friday
Project Overview:
Our Trust and Safety team has the critical responsibility of protecting users by ensuring online safety by fighting web abuse and fraud across products like Search, Maps and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users.
Overall Responsibilities:
As a Trust & Safety Analyst, you will draw on deep policy expertise to ensure our products, policies, systems and processes are best-in-class. You will do this by ensuring careful, consistent, well-consulted interpretations of Ads policy, arbitrating the policy line where it is grey, and optimising policy interpretation so it can be achieved with accuracy, efficiency, clarity and scale. You will be working on developing data driven insights to improve the review operations, identify new abuse trends, automation of processes and policy enforcement, feature engineering/ signal development for ML model improvements, develop intelligence on threat actors, etc., to stay one step ahead of the adversaries.
Top 3 Daily Responsibilities:
- Conduct investigations to catch fraudsters, enforce our product policies, learn spam patterns/ trends and identify product vulnerabilities
- Arbitrate decisions at scale to ensure the highest quality decisions are passed in model training and human review operations.
- Perform detailed Root Cause Analysis identifying systemic policy gaps by analysing across gray areas, misses and insights.
- Identify opportunities/sources for new signals, automation, and workflow improvements.
Mandatory Skills/Qualifications:
- Bachelor's degree in Computer Science, Mathematics, Statistics, a related field, or equivalent practical experience.
- 2 years of experience in data analysis, working with databases, querying (e.g., SQL, MapReduce, Hadoop), or coding (e.g., Python, Javascript, R), and extracting/presenting insights.
- Experience with fraud, security and threat analysis (e.g. Malware, cybersecurity, abuse) in the context of Internet-related products/activities.
Non-Essential Skills/Qualifications:
- Past experience with fraud detection and investigations, Trust & Safety, Internet advertising, Analytics or consulting.
- Track record of working cross-functionally with product, engineering, sales, and other functions, and successfully negotiating for solutions and resources.
Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
