What are the responsibilities and job description for the Kitchen Equipment Service Technician position at TriMark?
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POSITION SUMMARY:
The Kitchen Equipment Service Technician reports to the Service Manager.
Located in Alabama
Full-Time
Remote
The Kitchen Equipment Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Equipment Service:
Independently work on leased and billable service customers' equipment (COD Calls).
Perform intermediate-level equipment and accessory installations.
Repair and Maintenance:
Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation.
Run intermediate troubleshooting and test tasks.
Safety Compliance:
Survey safety devices and equipment regularly.
Inspect foodservice equipment to ensure safety.
Inventory Management:
Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
Conduct installation, servicing, and repair of foodservice equipment.
Communication:
Provide timely and detailed service reports via assigned tablet.
Reach out to higher-level Service Techs for troubleshooting or assistance periodically.
Use field automation systems (i.e., tablets, cell phones, etc.).
Customer Interaction:
Provide professional service and customer support during reactive service calls, PM's, and installs.
Comprehend customer requirements, build positive relationships, and take appropriate actions.
Safety and Compliance:
Operate vehicles in a safe manner.
Use appropriate personal protective equipment (PPE).
Documentation:
Read and interpret equipment manuals for required maintenance and service.
Maintain and take periodic inventory of parts, materials, and components as directed.
Additional Responsibilities:
Inform management regarding intermediate procedures and/or status of work orders.
Help in other jobs as needed.
Perform other related duties as required and assigned.
COMPETENCIES:
Advanced communication skills with the ability to converse with customers and all levels of management.
Ability to work independently and multitask effectively.
Excellent phone etiquette, verbal, written, and interpersonal skills.
Confident presentation skills to convey information to groups of customers when needed.
Ability to troubleshoot, test, repair, and service foodservice equipment.
QUALIFICATIONS & EXPERIENCE:
1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
Successful completion of an accredited Technical/Trade school preferred, with a minimum of one year hands-on experience in commercial refrigeration.
Intermediate computer skills.
Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
Ability to lift 50 pounds.
Bend or twist body.
Use hands to handle, control or feel objects, tools. or controls.
Stand for long periods of time.
Keep or regain their balance.
Kneel, stoop, crouch, or crawl.
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