What are the responsibilities and job description for the Senior Service Technician position at TriMark?
Why you’ll love it here!
Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
401k Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program
POSITION SUMMARY:
The Senior Service Technician reports to the Service Manager
Located in Duluth, GA
Full-Time
Remote
The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor Junior Service Technicians. This opportunity offers an incentive plan, compensation paid from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a leadership role.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Advanced Service and Repair:
Perform complex equipment and accessory installations.
Complete on-site repair and maintenance of all kitchen equipment without limitations on a full on-call rotation.
Independently handle advanced service, repair, and installation of customers' equipment.
Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
Mentorship:
Provide guidance and mentorship to junior technicians, assisting with training and skill development.
Collaborate with team members to enhance overall technical proficiency.
Safety and Compliance:
Lead safety initiatives and ensure compliance with safety protocols.
Survey safety devices and equipment regularly.
Ensure that post-installation and repairs are both tested and adjusted to manufacturer’s recommended settings to ensure optimum performance.
Inventory Management:
Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
Conduct installation, servicing, and repair of foodservice equipment.
Communication and Reporting:
Consult with manufacturers, sales reps, and customers.
Provide detailed and timely service reports via assigned tablet.
Collaborate with management on procedures and work order status.
Customer Interaction:
Deliver professional service and customer support during reactive service calls, PM's, and installs.
Build and maintain positive customer relationships.
Leadership and Training:
Assist in training programs for junior technicians.
Collaborate with management on continuous improvement initiatives.
Problem Solving:
Take the lead in troubleshooting complex issues and providing effective solutions.
Reach out to higher-level technicians for support when needed.
Documentation:
Read and interpret equipment manuals for required maintenance and service.
Maintain accurate records of parts, materials, and components.
COMPETENCIES:
Advanced communication skills with customers and all levels of management.
Strong leadership capabilities and the ability to mentor and guide junior technicians.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and multitask effectively.
Excellent phone etiquette, verbal, written, and interpersonal skills.
QUALIFICATIONS & EXPERIENCE:
2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
Advanced computer skills.
Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
Ability to lift 75 pounds.
Bend or twist body.
Use hands to handle, control or feel objects, tools. or controls.
Stand for long periods of time.
Keep or regain their balance.
Kneel, stoop, crouch, or crawl.
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